Nights Team Member

LGH Hotel Management Ltd; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel management company is seeking a Night Team Member for their Derby Midland Hotel. The ideal candidate will support hotel operations during night shifts, ensuring guest satisfaction and safety. Responsibilities include managing guest requests, performing security checks, and assisting with food and beverage service. Previous hotel experience and excellent customer service skills are required. Competitive benefits include employee discounts and wellness support.

Benefits

Employee discounts on bedroom rates

Shopping discounts

Free meals on duty

Free parking

Wellbeing support

Qualifications

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• Good understanding of safety and security procedures.
• Ability to remain calm under pressure.
• Flexible and adaptable approach to work.

Responsibilities

• Manage guest requests promptly and professionally.
• Maintain security and safety procedures throughout the night.
• Perform regular security checks.
• Support hotel staff during the night shift.
• Assist with maintenance or housekeeping tasks.
• Serve food and beverages to guests.
• Handle guest check-ins and check-outs.
• Manage emergency situations.

Skills

Customer service skills

Communication skills

Organizational skills

Understanding of safety procedures

Adaptability

Job description

Nights Team Member

Derby Midland Hotel, Signature Collection By Best Western

The Opportunity

Join Our Team as a Night Team Member!

Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.

What You'll Do:

• Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First: Maintain security and safety procedures throughout the night.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel

The Derby Midland Hotel, part of the Signature Collection By Best Western, oozes with the unique history and character of its home city. It’s a place that is fondly regarded by locals and one of the first ever purpose-built railway hotels. We have recently refurbished 102 bedrooms, nine great meeting rooms and a very popular Grill restaurant for our guests.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.