Nights Team Member

Bournemouth Carlton Hotel, Signature Collection By Best Western; Bournemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in Bournemouth is seeking a reliable Night Team Member to ensure smooth operations during night shifts. This role involves managing guest services, maintaining security, and supporting hotel staff. Ideal candidates will have previous hospitality experience and strong customer service skills, contributing to a positive guest experience.

Benefits

Employee discounts on hotel rates

Shopping discounts on various services

Counseling sessions

Cycle to work scheme

Free meals on duty

Free parking

Qualifications

• Experience working in a hotel or similar environment preferred.
• Strong customer service skills and friendly demeanor.
• Understanding of safety and security procedures.

Responsibilities

• Manage guest requests and maintain safety protocols.
• Perform security checks and general support during the night.
• Assist with maintenance tasks and handle check-ins/outs.

Skills

Customer service skills

Communication skills

Interpersonal skills

Attention to detail

Ability to remain calm

Job description

Social network you want to login/join with:

Bournemouth Carlton Hotel, Signature Collection By Best Western

Location:

Bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

459644c2cc13

Job Views:

4

Posted:

07.07.2025

Expiry Date:

21.08.2025

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Job Description:

Nights Team Member

Bournemouth Carlton Hotel, Signature Collection By Best Western

Check out the hotel on our virtual tour!

Bournemouth Carlton Hotel, Signature Collection By Best Western

Check out the hotel on our virtual tour!

The Opportunity

Join Our Team as a Night Team Member!

Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.

What You'll Do:

• Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First: Maintain security and safety procedures throughout the night.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel

With stunning seafront views, the Bournemouth Carlton Hotel, part of the Signature Collection By Best Western, offers an exceptional experience.

Situated in the heart of town, the hotel is within walking distance of popular attractions such as the Bournemouth Oceanarium, BH2 Leisure Complex, and Bournemouth International Centre, a prime location for major conferences and exhibitions.

The hotel boasts 76 bedrooms, including 16 family rooms and 16 sea view rooms, along with 18 one- and two-bedroom timeshare apartments. It also features event rooms for wedding parties of up to 200 guests, complete with private gardens and a terrace

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.