Nights Supervisor

First Response Group; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in security and risk management, First Response Group, seeks a Nights Supervisor in Leeds. The role involves deploying a security team, ensuring compliance with policies, and delivering exemplary customer service. Candidates must have a valid SIA Licence, strong leadership skills, and experience in a supervisory capacity. Join us to be part of a community that values empowerment and success.

Qualifications

• At least 2 years of experience as a Team Leader/Supervisor.
• Must be able to work nights and on a 3-week rolling rota.
• CCTV license desirable.

Responsibilities

• Deploy security teams and ensure adherence to site policies.
• Ensure high standards of customer care and maintain smart appearance.
• Monitor incidents and report any breaches to management.

Skills

Communication

Customer Service

Team Leadership

Responsibility

Reliability

Flexibility

Calm Under Pressure

Education

SIA Licence

Driving Licence

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

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About The Role

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

First Response Group (FRG) is an emerging leader in security, risk management, and facility solutions. We set ourselves apart by embracing cutting-edge technology and fostering the growth of our employees. At FRG, we believe in inclusivity and a culture of happiness, where everyone's contributions matter, and collective success is celebrated.

Job Description

1. Deploy the security team to ensure satisfactory security presence on site at all times.
2. Ensure all security personnel adhere to site duties, policies, and procedures, reporting breaches immediately to the Operations Manager.
3. Check the handover at the start of each shift to ensure all vital details are covered.
4. Maintain a smart, well-groomed appearance in approved uniform, providing first-class customer service and high vigilance.
5. Portray a friendly, professional, and courteous demeanor, using open and appropriate body language.
6. Immediately report any untoward activity or security concerns to control.
7. Be customer service facing—polite, positive, and professional at all times.
8. Respond to alarm activations and investigate disturbances as instructed.
9. Monitor entry and departure of employees, visitors, and others.
10. Write reports of daily activities and irregularities, including incidents, theft, damage, or unusual occurrences.
11. Maintain high standards of customer care consistently.
12. Proactively monitor and uphold staff discipline, standards, and conduct.
13. Oversee that officers perform to required standards and address shortfalls.
14. Ensure patrols are completed adequately and as scheduled.
15. Regularly liaise with FRG Managers to update on important matters.
16. Audit site equipment and ensure proper documentation.
17. Work effectively as part of a team.
18. Fulfill reasonable requests from clients and FRG management.

Essential Skills

1. Must be able to work nights.
2. Able to work a 3-week rolling rota: 2 weeks on, 1 weekend off.
3. SIA Licence required; CCTV license desirable.
4. At least 2 years of experience as a Team Leader/Supervisor.
5. Driving license required.
6. Excellent written and verbal communication skills.
7. High standards of customer service.
8. Reliable, responsible, punctual.
9. Smart appearance.
10. Flexible approach to duties and additional site events.
11. Computer literate (Word, Outlook, Excel).
12. Calm under pressure, confident in handling confrontations professionally.
13. Ability to work independently and as part of a team.
14. Physically fit for site walks and patrols.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Facilities Services

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