Nights Guest Service Representative

Cycas Hospitality; London; On-site; GBP 30,000; Full time

Job summary

A hotel management company in London is seeking a Nights Guest Service Representative. You will ensure a smooth guest experience during arrivals and departures, provide assistance, and deliver exceptional customer service. Candidates should have prior hotel experience and strong communication skills. The role offers a competitive salary of £29,101 per annum and additional benefits, including a healthcare plan and career development opportunities.

Benefits

Competitive salary

Employee discounted rates

Healthcare plan

Pension

Continuous paid training opportunities

Qualifications

• Previous experience in a similar hotel environment.
• Always striving to deliver great service.
• Calm under pressure.

Responsibilities

• Ensure smooth guest arrival and departure experiences.
• Provide information on hotel facilities and local area.
• Check hotel guests in and out, assist with luggage.

Skills

Strong communication skills

Ability to work unsupervised

Proactive and efficient task completion

Attention to detail

Excellent organizational skills

Tools

MEWS

Opera PMS

Job description

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Nights Guest Service Representative, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b70038aec22d

Job Views:

11

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Nights Guest Service Representative

Nights Guest Service Representative

The Lincoln Suites London, Kingsway (Holborn)

Located in the heart of central London, The Lincoln Suites is an aparthotel overlooking London’s famous Kingsway. Superbly located a stone’s throw from Covent Garden and Soho.

We pride ourselves on creating teams where people can be themselves, so that they can deliver positively OUTRAGEOUS service, to grow our company and each other.

Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile, and training and developing talent to create genuine and caring teams who come to work to have fun.

Salary: £29,101.00 + Healthcare Plan + Benefits

How will you shine!

If you love delivering Customer Service, are Passionate about being part of a team with Spirit and Personality and believe there is no second best when driving key profit in a hotel that breaks the mould of a traditional full-service operation, then please read on as you’re somebody we want within The Lincoln Suites team.

The Lincoln Suites offers guests a unique experience from traditional hotels. With us you will find somewhere that feels like a home. All our rooms areSuites with more living and working space than you would find in a conventional hotel guest room. Reporting to the Guest Services Manager.

The Front of House teamis responsible for first impressions, this means everything for our guests, you will be the benchmark for customer care throughout their stay. Your genuine warmth will shine through, and you will be confident to answer any questions and happy to offer information about hotel services, facilities, and the local area. You will go that extra mile to make our guests stay that even more special. Your ultimate role is to make sure all our guests leave us happy.

What will you be doing?

About The Role

Provide a great guest experience by enabling a smooth arrival and departure experience including rooming and delivering luggage.

To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises to maximise hotel sales.

To ensure that you are aware of hotel availability and take every opportunity to maximise room sales. Increase room revenue by supervising effectiveness of room category upselling.

To anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments.

Ensure that all charges are correctly posted to the guest’s bills following the standard procedures.

Deal with cash, cheque, and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.

Ensure all messages received for guests are passed on accurately and as quickly as possible.

Carry out security checks at regular intervals with special emphasis on security, fire and safety.

Check hotel guests in and out and assist with luggage when required.

To operate the hotel switchboard and deal with all internal and external calls, according to procedure.

Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.

Actioning of early morning calls at the time specified and to the standards laid down.

Cleaning of areas as requested.

To complete all relevant training as and when required.

To show willingness to take on additional responsibilities when necessary.

To have a thorough knowledge of and adherence to the law with regards to the following company regulations: Fire regulations and nighttime evacuation procedures Health and Safety regulations First aid procedures

What are we looking for?

About You

The ability to work unsupervised and strong communication skills are key for this role.

Previous experience within a similar role within a hotel environment.

Always striving to deliver a great service for our guests

Proactive and can completetasks efficiently and followup where necessary.

Passionate about hospitality and standards.

Keen eye for details.

Excellent organisational skills.

You remain calm whilst working under pressure.

Previous experience withMEWS and Opera PMS preferred but not essential.

Great Company Benefits and Excellent Culture:

Competitive Salary £29,101.00 per annum

Exclusive employee discounted rate to Cycas managed hotels.

Reward & Celebration program

Opportunity to grow & develop in and with a hotel management company with multiple hotel brands across Europe

Free Healthcare plan

Pension

Continuous paid Training & Development opportunities

Great workplace atmosphere!

We are too ‘CYCAS’ to be grumpy. .... It’s not over until we get aSMILE!

***Cycas Hospitality is a hotel management company specialising in extended-stay hotels. We manage a number of award-winning hotels throughout Europe***

If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom. ***