Nights Guest Service Manager

ibis, ibis Styles, ibis budget; Leeds; On-site; GBP 22,000; Full time

Job summary

An established industry player is seeking a dependable and welcoming Guest Service Manager for night shifts. This role offers a competitive salary and a chance to provide excellent customer service while leading a team. With opportunities for career progression and unique benefits like a day off for your birthday, this position is perfect for those who thrive in a dynamic environment. If you have a passion for hospitality and enjoy working during the night, this is the perfect opportunity to grow your career in a supportive community.

Benefits

Day off for your birthday

Hotel discounts

Career progression opportunities

Qualifications

• 2+ years in a customer-facing hotel role.
• Experience with night shifts preferred.

Responsibilities

• Check guests in and out, answer queries, and support their stay.
• Supervise and motivate colleagues on shift.

Skills

Customer Service

Leadership

Reliability

Computer Proficiency

Job description

Join to apply for the Nights Guest Service Manager role at ibis, ibis Styles, ibis budget

ibis Styles Haydock is seeking a dependable, welcoming Guest Service Manager to provide excellent customer service during night shifts. The role is based on 32 hours a week, with shifts typically from 11pm to 7am. We offer a competitive salary of up to £21,216 per annum, along with benefits such as a day off for your birthday, hotel discounts, and career progression opportunities.

Requirements and Responsibilities

• At least 2 years' experience in a customer-facing hotel role
• Experience working night shifts is preferred
• Checking guests in and out at Reception, answering queries, and supporting their stay
• Supervising, motivating, and leading colleagues on shift
• Occasional solo work, requiring responsibility, reliability, and confidence
• Proficiency in computer use for running reports
• Performing various tasks such as serving drinks, taking food orders, ensuring hotel security, and maintaining guest satisfaction

Applicants must be 18 or older due to serving alcohol. The role involves a mix of midweek and weekend shifts.

About Us

Why work for Accor? We are more than a global leader; we embrace individuality and support your growth. Join us and be part of a community that values your story. Discover more at https://careers.accor.com. Do what you love, care for the world, and challenge the status quo! #BELIMITLESS