Nights Front Desk Agent

LGH Hotel Management Ltd; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel management group in London is looking for a Night Front Desk Agent to ensure guest satisfaction during the night shift. This role involves handling check-ins, responding to queries, and maintaining security in the lobby. Ideal candidates have experience in front desk operations, strong communication skills, and a guest-first mindset. Flexible scheduling is required, including weekends and holidays.

Benefits

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Free meals on duty

Qualifications

• Experience in a luxury or lifestyle hotel preferred.
• Reassuring and professional presence is essential.
• Ability to handle financial procedures.

Responsibilities

• Welcome and assist guests with check-ins and check-outs.
• Monitor lobby and front-of-house areas for security.
• Handle night audit procedures.

Skills

Previous front desk or night audit experience

Guest-first mindset

Strong attention to detail

Excellent communication skills

Confidence with hotel systems

Flexibility to work overnight shifts

Job description

Nights Front Desk Agent

Sanderson Hotel

The Opportunity

As a Night Front Desk Agent, you’ll be the face of the hotel during the twilight hours. From late check-ins to early departures, you’ll ensure every guest feels safe, seen, and supported—no matter the hour.

Your Role

As a Night Front Desk Agent, you’ll be the face of the hotel during the twilight hours. From late check-ins to early departures, you’ll ensure every guest feels safe, seen, and supported—no matter the hour.

What You’ll Be Doing

• Welcome and assist guests with check-ins, check-outs, and overnight requests.
• Monitor the lobby and front-of-house areas, ensuring calm and security.
• Handle night audit procedures and prepare reports for the morning team.
• Respond to guest queries with professionalism and warmth.
• Liaise with housekeeping, security, and early-morning teams to ensure seamless transitions.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Previous front desk or night audit experience, ideally in a luxury or lifestyle hotel.
• A guest-first mindset and a reassuring, professional presence.
• Strong attention to detail and excellent communication skills.
• Confidence with hotel systems and basic financial procedures.
• Flexibility to work overnight shifts, weekends, and holidays.

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.