Nights & Days Hotel Receptionist

Accor Hotels; Dartford; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hotel group is seeking a Nights & Days hotel receptionist for their Dartford location. The successful candidate will be responsible for front desk duties, guest interactions, and maintaining accurate financial data. This role requires attention to detail and strong communication skills to deliver excellent customer service while managing accounting tasks.

Qualifications

• Proficient in MS Office, PMS, and CRM software.
• Outstanding verbal and written communication skills.
• Detail-oriented and strong organizational skills.

Responsibilities

• Process invoices and prepare checkout bills.
• Monitor and check accounting ledger.
• Audit financial statement accounts like receivables.

Skills

Communication

Organizational Skills

Detail-oriented

Tools

MS Office

PMS

CRM software

Job description

Company Description

We are recruiting for a Nights & Days hotel receptionist to perform end-of-day accounting tasks and overnight/daytime front desk duties. They assist late-night guests, process check-ins and check-outs, and address other customer requests. They also audit, reconcile, and balance daily financial activities. Night auditors often work for hotels, inns, and similar establishments.

Job Description

In the role, you will work closely with the hotel’s accounts and front desk team to ensure guests are checked in and accounts kept up-to-date. You will answer guest inquiries, book reservations, and update customer accounts and ledgers. You will be expected to maintain a professional and friendly attitude when interacting with hotel customers. Success in this role will be demonstrated by implementing systematic processes to provide a smooth hospitality experience while maintaining accurate financial data.

Night Auditor Job Responsibilities and Duties

• Processes invoices and prepares checkout bills
• Monitors and checks accounting ledger
• Audits financial statement accounts such as receivables and revenues
• Processes discounts and vouchers
• Tracks room availability and occupancy
• Prepares daily reports and summary cash balances

Qualifications

• Proficient in MS Office, PMS, and CRM software
• Outstanding verbal and written communication skills
• Detail-oriented and strong organisational skills
• Strong interpersonal skills