Night Welcome Worker (Concierge)

PACE Redundancy Support; City of Edinburgh; On-site; GBP 27,000; Part time

Job summary

A leading organization in Edinburgh is looking for compassionate individuals to support homeless people. The role involves providing a safe space, managing accommodation queries, and responding to emergencies, all while working within a collaborative, trauma-informed framework. This fixed-term position offers a competitive salary and a chance to make a meaningful impact.

Qualifications

• Ability to form positive and supportive relationships.
• Experience in managing queries and visitor interactions.
• Competence in responding to health and wellbeing emergencies.

Responsibilities

• Control safe entry into the building and manage client sign-in/out.
• Support residents with induction and access to accommodation.
• Carry out cleaning and laundry duties as necessary.

Skills

Compassion

Confidence

Dynamic nature

Job description

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Job Description

Please note this is a fixed term position till end March 2026Working hours: 40 hours per week (4 on/ 4 off)Interview Date: To be confirmedAdditional Salary information: 10% night shift allowanceWe are looking for compassionate, confident and dynamic people who want to make a difference in the lives of homeless people. Our role is to provide a safe place to stay and to access support for people who have substance use issues and complex needs. The service delivery model is rooted in the harm reduction approach, based on trauma-informed practice, is strength-based and uses person-centred approaches.Key Responsibilities: The ability to form positive, supportive and motivating relationships.Controlling safe and secure entry into the building and ensuring clients are signed in and out of the service.Manage queries, phone calls and visitors to the service.Record messages and activity and update client and service logs.Manage enquiries relating to available accommodation and facilitate access to emergency accommodation if required.Support resident induction and welcome to the service.Work with enthusiasm and compassion towards supporting homeless individuals to achieve focused and positive life outcomes.Carry out cleaning and laundry duties.Respond appropriately to health and wellbeing emergencies.In order to complete your application please download and read the job profile and any other attachments.In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.Appointment subject to satisfactory references, proof of right to work in the UK, Disclosure Scotland PVG check. For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.We reserve the right to close this advert earlier if we feel that we have received sufficient applications.Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Posted 5 days ago

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Job details

• svg]:h-8 [&>svg]:w-8 hydrated"> Reference code 16646996
• svg]:h-8 [&>svg]:w-8 hydrated"> Closing date 05/07/2025 (in 25 days)
• svg]:h-8 [&>svg]:w-8 hydrated"> Salary £26,769.00 per year
• svg]:h-8 [&>svg]:w-8 hydrated"> Contract type Temporary
• svg]:h-8 [&>svg]:w-8 hydrated"> Employment hours Full-time