Night Team Member

The Met Hotel Leeds; Leeds; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading hotel in Leeds is seeking a Night Team Member to provide exceptional service during night shifts. You will be responsible for guest check-ins, safety checks, and maintaining the hotel's operations overnight. Ideal candidates should possess strong customer service skills and thrive in a fast-paced environment. This position offers various benefits including discounted hotel rates and enhanced parental leave.

Benefits

Discounted hotel room rates

Additional day off for birthday

Enhanced Maternity and Parental Leave

Refer a Friend scheme

Wagestream

Life Insurance

Employee Assistance Programme

Free meals on duty

Social and wellness events

Qualifications

• Comfortable working late-night shifts.
• Welcoming demeanor with a service-oriented attitude.
• Strong attention to detail, especially during audits.
• Ability to manage unexpected situations calmly.
• Thrive in fast-paced environments.
• Prior customer-facing experience is beneficial.

Responsibilities

• Welcome guests with friendly greetings and assist with check-ins.
• Run the night audit and complete end-of-day reports.
• Be the point of contact for guest requests throughout the night.
• Maintain cleanliness of the lobby and public areas.
• Conduct regular safety and security checks.
• Ensure smooth handover of tasks to morning team.
• Respond to guest concerns with a proactive approach.

Skills

Customer Service

Attention to Detail

Problem-Solving

Independence

Team Collaboration

Job description

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

The Met Hotel is
undergoing an exciting transformation during 2025 with a full renovation set to
elevate our guest experience. As part of this journey, we are looking for a
Night Team Member to be part of our vibrant team and help us deliver
exceptional service during the night shifts.

This is a unique
opportunity to join a dynamic team, contribute to our overnight operations, and
be part of shaping the future of our newly refurbished hotel. If you’re
passionate about hospitality, a night owl, and thrive in a fast-paced
environment, we want to hear from you!

As a Night Team Member,
you’ll play a key role in delivering high-quality service during the night
shifts. You will provide guests with a seamless experience, ensuring their
comfort, safety, and satisfaction during the quieter hours of the hotel. You’ll
also support with hotel security and ensure all operational tasks are completed
to the highest standard.

What You’ll Be Doing...

Reporting to the Night
Guest Service Manager, your working day will include:

• Welcome
  late-arriving guests with a warm and friendly greeting, assisting them
  with check-ins, check-outs, and any needs they have during their stay.
• Supporting
  with running the night audit and completing end-of-day reports, ensuring
  everything is in order and ready for the morning shift.
• Be
  the point of contact for any guest requests throughout the night, whether
  it’s a midnight snack or extra towels, ensuring everyone feels taken care
  of even at the late hour.
• Keep
  the lobby and public areas tidy, organised, and welcoming, setting the
  hotel up for a smooth start the next day.
• Conduct
  regular safety and security checks to ensure that all guests and hotel
  property are safe and sound throughout the night.
• Communicate
  effectively with the morning team, ensuring a smooth handover of tasks and
  any important updates, so they can start the day without a hitch.
• Respond
  to guest concerns and operational issues with a calm and proactive
  approach, ensuring a positive outcome for both the guest and the business

WHAT WE NEED FROM YOU

We hire mostly on
personality & potential, but here are a few of our requirements…

To succeed in the role
of Night Team Member, you will need the following qualities and skills:

• Comfortable
  working the late-night shifts, bringing energy to the team even in the
  quieter hours.
• A
  welcoming demeanour and a service-oriented attitude, ready to assist
  guests with a smile—even at 3 a.m.
• Strong
  attention to detail, especially when handling nightly audits, reports, and
  ensuring everything is in order for the morning team.
• The
  ability to stay composed and manage unexpected situations or guest
  requests, keeping everything running smoothly no matter the hour.
• Ability
  to work independently but also collaborate with your colleagues, ensuring
  the hotel is well-prepared for the morning.
• Thrive
  in a fast-paced, ever-changing environment, balancing the quiet of the
  night with the energy needed to support the hotel’s operations.
• Previous
  experience in a customer-facing role, ideally within hospitality or a
  similar industry (but not essential).

WHAT WE OFFER

We believe in providing
our team with a benefits package that truly works for them:

• Discounted
  hotel room rates for you and your friends & family.
• An
  additional day off for your birthday.
• Enhanced
  Maternity, Adoption & Shared Parental Leave.
• Refer
  a Friend scheme (earn £250 for each referral up to 5 referrals).
• Wagestream
  – choose how and when you get paid.
• Life
  Insurance.
• Employee
  Assistance Programme.
• Social
  and wellness events and activities all year round.
• Free
  meals on duty, saving you over £1000 per year.

And much more!

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.