Night Team Lifestyle Manager (Maternity Cover)

JR United Kingdom; Stevenage; On-site; GBP 28,000 - 40,000; Full time

Job summary

Quintessentially is seeking a Night Team Lifestyle Manager to deliver exceptional service to our high-net-worth clients. This role involves managing member requests overnight, ensuring satisfaction through comprehensive lifestyle management, including travel and leisure arrangements, all while working in a supportive and engaging environment.

Benefits

Competitive annual leave

Birthday Allowance

Pension Scheme

Additional paid leave for charity work

Life Assurance

Flexible remote work options

Social events in the office

Free snacks

Cycle to work scheme

Qualifications

• Experience in Personal Assistant or Customer Service roles.
• Understanding of high-net-worth individual needs.
• Knowledge of luxury travel & leisure services.

Responsibilities

• Handling lifestyle & leisure-related requests from members.
• Researching and arranging travel, dining, and entertainment.
• Using a CRM system for member interactions.

Skills

Fluent in English

Customer Service

Lifestyle Management

Problem Solving

Relationship Building

Job description

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Night Team Lifestyle Manager (Maternity Cover), stevenage

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Client:

Quintessentially

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

INTRODUCTION TO QUINTESSENTIALLY

Expect the best. Experience Better.

For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.

Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.

As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

JOB SUMMARY

Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business.

We are looking for a Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention.

KEY DUTIES

• Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored
• Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more
• Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy
• Providing quality suggestions at all times which exceed Member expectations
• Intensive & extensive phone and email-based correspondence
• Using a CRM system to log Member requests, actioning requests and updating Member information

HOURS OF WORK

4 nights on, 4 nights off

36 hours per week, 10:00pm – 8:00am.

You will be entitled to a 1-hour unpaid break.

You will be required to work weekends on a shift rota basis.

REQUIREMENTS

• Must be fluent-spoken and written in English. French is advantageous.
• Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure
• In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals
• Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide
• Warm, friendly, calm, confident and courteous at all times
• Pro-active, energetic and positive attitude
• Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure

OUR IDEAL CANDIDATE

• Understands HNW lifestyles, expectations, needs and preferences
• Warm, friendly, calm, confident and courteous at all times
• Able to anticipate client needs and deliver intuitive and highly personalised solutions
• Pro-active, energetic, with a positive attitude
• Excellent team player
• Values privacy and confidentiality
• Passionate about travel, culture, and unique global experiences
• Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure
• Strong networker and relationship builder

WHAT YOU WILL GET IN RETURN

• Competitive annual leave allowance with a further increase due to long service
• Birthday Allowance – take your birthday off on us!
• Pension Scheme
• Angel Days: Additional paid leave to do charity work
• Long Service Awards – Increased employer pensions, sabbatical, private medical
• Life Assurance
• International Days: Ability to work from our global hub offices
• Puppy friendly offices
• Social events in the office
• Free tea/coffee and snacks
• Season Ticket Loans
• Cycle to work scheme
• Discounts with a variety of retail and hospitality companies