Night Team Leader - Dudley

Village Hotels; Dudley; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading hotel chain in Dudley is seeking a Night Team Leader to ensure exceptional service and support across all hotel departments during the night. The ideal candidate will have strong customer service skills, experience in leading teams, and the ability to solve problems proactively. Benefits include health memberships, discounts on stays, and a supportive work environment with flexible hours.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Excellent training and development programs

Flexible working hours

Qualifications

• Ability to deliver brand standards.
• Experience in managing and engaging a team.
• Versatility to support all hotel departments.

Responsibilities

• Ensure exceptional service delivery throughout the night.
• Work alongside the Night Manager.
• Proactively solve problems and think on your feet.

Skills

Strong customer service skills

Leadership and motivational skills

Problem-solving abilities

Interdepartmental relationship management

Job description

Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Team Leader you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. Working alongside the Night Manager, you will need to think on your feet, proactively solving problems and be versatile, supporting all hotel departments.

Strong customer service skills, leading and motivating your team, ensuring they are skilled and engaged, ability to deliver brand standards, and forging and maintaining strong relationships with all departments are essential.

Work, Grow, Play!

Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform
• Discounts and cashback offers on many High Street Brands and Supermarkets
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance