Night Team Leader

TN United Kingdom; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a vibrant and energetic team as a Night Team Leader at a bustling hotel near London Heathrow Airport. This role is perfect for an autonomous and passionate individual who excels in guest relations and enjoys providing exceptional customer service. You'll be responsible for supervising hotel operations during the night, ensuring safety, and maintaining strong communication across departments. Experience firsthand the guest perspective with a complimentary one-night stay, enhancing your ability to deliver outstanding service. This is a fantastic opportunity to be part of a diverse and inclusive environment where your contributions are valued.

Qualifications

• Proven experience in customer service and guest relations.
• Strong leadership skills to manage the night team effectively.

Responsibilities

• Supervise hotel operations during the night and ensure guest safety.
• Conduct night audits and maintain communication with all departments.

Skills

Customer Service

Guest Relations

Team Leadership

Fluency in English

Job description

As our next Night Team Leader, you…

1. Provide guidance and support to the team, supervising hotel operations during the night.
2. Undertake night audits and corridor checks to make sure everyone in the hotel is safe and looked after.
3. Are an autonomous and passionate individual, confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
4. Maintain strong working relationships and communicate with all departments, ensuring a continuous link between night and day.

A little more information:

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

If you feel you are the right candidate for the role as our Night Manager, please click ‘apply’ now! We’d love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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