Night Support Worker - Robertson Street

Thames Reach Charity; London; On-site; GBP 33,000; Full time

Job summary

A leading charity in London is seeking a Night Support Worker to join their team. The role involves providing support to service users in a hostel environment, ensuring safety and fostering positive outcomes. Ideal candidates will have strong communication and problem-solving skills, with a commitment to supporting vulnerable individuals. The charity offers a supportive work environment, generous benefits, and opportunities for career development.

Benefits

Generous holiday allowance

Pension contribution

Excellent development opportunities

Wellbeing support

Life assurance

Blue light discount card

Interest free season ticket loans

Cycle to work loans

Qualifications

• Experience in supporting vulnerable populations.
• Ability to conduct risk assessments.

Responsibilities

• Lead night shifts and provide support to service users.
• Manage incidents and conduct risk assessments.
• Complete keywork sessions to support clients’ goals.

Skills

Communication

Problem Solving

Organisational Skills

Tools

Computer Skills

Job description

Role: Night Support Worker – Robertson Street

Salary: £32,434 per annum

Hours: 37.5 per week -22.00- 7.30 work pattern of 4 days on, 4 days off.

Location: Clapham - London

Contract: Permanent

Interview date: 05/06/2025

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Night Support Worker we’ll make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No,but we never give up on people. Last year we helped more then 14,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Night Support Worker to join the Robertson Street team.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

Thames Reach’s hostels are transitional spaces where a 24 hour staff team support people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs

You will:

• Lead night shifts with support from a concierge, providing rapid and effective support to service users
• Ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims
• Manage, accurately record and follow up on any incidents that occur within the hostel during your shifts
• Conduct and update risk assessments for new and existing service users
• Complete keywork sessions and other tasks to support clients’ goals and work towards positive move on outcomes
• Be outcome focussed, fostering a culture of high performance and continual improvement on your and the team’s successes.

You will be:

• Organised and efficient in your work
• Excellent at communicating and problem solving
• Confident in your ability to support clients and engage with a range of partners
• Competent at using a computer and a range of software packages
• Committed to developing your knowledge and skills

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.