Night Support Worker

LLOYD'S REGISTER INTERNATIONAL; West of England; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

28 days holidays

Bank holidays

Flexible working

Learning & development

Job summary

Riverside Bristol is hiring a Night Support Worker to join a dynamic team delivering essential tenancy support. The role is full-time, permanent, with a 37.5-hour week and a rolling rota including weekends.

Salary starts at £26,549.63 plus a 10% night allowance, rising to £27,722.51 after 18 months of proven performance. You’ll work across shifts between 07:15 and 22:15, helping vulnerable customers while following Riverside’s safeguarding and care policies.

Qualifications

• Experience of working with vulnerable people.
• Experience delivering structured support and risk management.
• Caring, empathetic team player with a resilient, can-do attitude.
• Understanding of supporting vulnerable people – including lived experience of homelessness or addiction.

Responsibilities

• Lead on supporting customers with day-to-day tenancy matters.
• Contribute to housing management service and income collection.
• Maintain safe environments by reporting repairs and safety concerns.
• Develop partnerships to provide holistic support for customers.
• Carry out day-to-day administration and operational duties.

Skills

Vulnerable people

Structured support

Risk management

Empathetic team player

Lived experience

Flexible hours

Job description

Night Support Worker

Job Description

Job Title: Night Support WorkerContract Type: PermanentSalary: £26,549.63 plus 10% night allowance per annum (£27,722.51 per annum is achieved after 18 months successful performance in the role)Working Hours: Full time 37.5 hours per weekWorking Pattern: Rolling rota, working between 07:15 - 22:15 (early, mid and late shifts). Includes weekend working 1 in 3 weekendsLocation: Jamaica Street Project, Bristol

If you share our values and are excited about making a significant impact at Riverside you might be interested in this role.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Night Support Worker

About you

• We are looking for someone with:
• Experience of working with vulnerable people
• Experience of delivering structured support and risk management
• To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

Role Profile

Supporting Customers

We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by:

• Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate
• Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances
• Engaging customers to meet agreed outcomes and develop life skills
• Assisting customers with day-to-day support and tenancy-related matters
• Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities
• Signposting customers to appropriate external support services, including interventions such as food banks and other community resources
• Supporting customers to be ‘tenancy ready’ to enable successful move on
• Supporting customers to be financially independent through budgeting plans and maximising income
• Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
• Empowering customers to move towards self-management of their medication by following the medication procedure
• Leading on support initiatives including Group Work
• Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately
• Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform

Service Delivery

• Facilitate the referral process into the service and assess potential new customers
• Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
• Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
• Clean and prepare rooms as appropriate
• Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
• Develop and maintain local partnerships to provide a holistic range of support for customer
• Carry out day-to-day administration and operational duties

Other Information

• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
• You will be required to travel to different properties within the defined area as and when required
• Use the Lone Worker system as and when necessary
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
• Deliver your role in line with Riverside company values – “Our Riverside Way”
• Participate in team meetings, attend regular supervisions and reflecting practice sessions
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager

Person specification

Essential

• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
• Experience of delivering structured support and risk management
• Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude
• Previous experience in positively resolving incidents
• Demonstrate initiative and confidence to make and act on decisions
• Competent administrative and IT skills (to be able to produce reports and other communications)

Desirable

• Knowledge of Psychological or Trauma Informed approaches to support
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Knowledge of current benefit systems
• Experience of working in a care and support environment