Night Support Worker

Paragon Social Care; St. Neots; On-site; GBP 10,000 - 40,000; Part time

Job summary

A youth-centered care organization in St. Neots is seeking a Crisis Support Worker to provide compassionate support to young people aged 11-17 in crisis. This role involves offering one-to-one support, encouraging healthy routines, and collaborating with mental health professionals. The ideal candidate should have experience with trauma-informed care and flexibility with work schedules. Competitive hourly rates and ongoing professional development opportunities are available.

Benefits

Competitive hourly rate

Ongoing professional development and training

Referral bonus packages

Supportive and inclusive working environment

Qualifications

• Ability to provide one-to-one, person-centered support.
• Expertise in using trauma-informed strategies for emotional challenges.
• Full UK driving licence and access to own vehicle.

Responsibilities

• Encourage healthy routines and day-to-day structure.
• Use evidence-based strategies for emotional support.
• Document incidents and interventions accurately.
• Participate in supervision, training, and reflective practice.
• Transport young persons safely to appointments and activities.
• Collaborate with professionals for responsive care.

Skills

Experience working with young people in crisis

Calm communication under pressure

Familiarity with trauma-informed care

Flexibility with working patterns

Education

Qualifications in mental health, youth work, social care, or psychology

Job description

At Paragon Social Care, we stand beside young people during some of the most difficult chapters of their lives. We believe no one should ever have to face a mental health crisis alone—and we're here to make sure they don't.

Our dedicated team delivers compassionate, youth-focused care to individuals aged 11–17 who are experiencing acute emotional distress or mental health challenges. With a deep commitment to dignity, empathy, and responsiveness, we create safe spaces where young people can begin to heal, rebuild, and move forward with hope.

The Role

We’re looking for a Crisis Support Worker who brings heart, strength, and initiative to everything they do. In this role, you’ll become a lifeline for a vulnerable young person, offering consistent, long-term support in a solo care setting.

This is more than just a job—it’s a chance to make a real difference every single day. You'll provide one-to-one, person-centered support as part of a 24/7 crisis response team, working with a young person navigating emotional or psychological turmoil.

The work is intense, fast-moving, and emotionally demanding—but it's also deeply meaningful. You’ll be a steady presence in a young person’s life when they need it most, helping them feel seen, heard, and genuinely supported.

Key Responsibilities

Support Daily Living & Routines
Be a steady and supportive presence by encouraging healthy routines and day-to-day structure within the home. Help the young person find moments of joy through planned activities, creative engagement, and fun days out that nurture their social and emotional growth.

Provide Therapeutic Support & Emotional Guidance
Use trauma-informed, evidence-based strategies—like grounding techniques and emotional regulation tools—to support the young person through emotional challenges. At all times, their safety, wellbeing, and dignity will be your top priority.

Keep Clear, Accurate Records
Document everything clearly—from incidents to interventions to daily observations—in line with safeguarding, legal, and organisational protocols. Accurate reporting helps ensure consistency and continuity of care.

Commit to Supervision & Ongoing Development
Take part in regular supervision, reflective practice sessions, and essential training. These aren't just boxes to tick—they’re vital tools for maintaining professional standards and supporting your own emotional resilience.

Transport the Young Person Safely
You’ll be responsible for accompanying the young person to key appointments, education, and leisure activities, making sure their journeys are safe, supported, and stress-free.

Work as Part of a Wider Network
You won’t be doing this alone. You'll work alongside professionals such as CAMHS clinicians, social workers, and emergency services—ensuring joined-up, responsive care that puts the young person first.

• Do you have experience working with young people in crisis or with complex mental health needs?
• Can you stay calm, think clearly, and communicate effectively under pressure?
• Do you believe every young person deserves to feel safe, supported, and genuinely valued?
• Are you familiar with trauma-informed, person-centered approaches to care?
• Are you flexible with working patterns, including evenings, weekends, and short-notice shifts?
• Do you hold a full UK driving licence and have access to your own vehicle?

Bonus points if you’ve worked in secure settings such as prisons, hospitals, or residential care—or if you hold qualifications in mental health, youth work, social care, or psychology.

If you’re nodding along and feel ready to make a meaningful difference, we’d love to hear from you.

• A supportive, inclusive, and trauma-informed working environment
• A competitive hourly rate with great opportunities for progression
• Ongoing professional development and training
• Regular supervision and reflective practice sessions
• Opportunity to make a tangible difference in the lives of young people

• Casual dress – Wear something that is comfy, appropriate, and allows you to complete the job to the best of your ability

• Referral bonus packages – We want to give back to you as a support staff, recommend a friend when you come on board for a great referral bonus

This post is subject to an enhanced Disclosure and Barring Service (DBS) check due to the nature of the role, which involves working with vulnerable young people. Safeguarding and promoting the welfare of young people is a priority, and all applicants will be expected to share this commitment.