Night Support Assistant

Premier Christian Communications Ltd; Greater London; On-site; GBP 12,000 - 18,000; Part time

Job summary

A leading charity in London is seeking a Night Support Assistant to provide practical support and ensure safety during night shifts. This part-time role involves engaging with clients, managing emergencies, and creating a supportive environment. With flexible hours and various benefits, you can make a real difference in the lives of those rebuilding their lives.

Benefits

Salary increase after successful probation

25 days annual leave plus Bank Holidays

Contributory pension scheme

Staff Health Cash Plan and discounts

Specialized training programs

Qualifications

• Experience in developing positive relationships.
• Ability to engage with diverse backgrounds.
• Understanding of quality service principles.

Responsibilities

• Create a safe, welcoming environment for clients.
• Handle emergency placements and support clients.
• Lead overnight client interactions.

Skills

Flexibility

Resilience

Negotiation

Customer-focused service

Literacy

Numeracy

IT skills

Job description

Single Homeless Project has a new opportunity for a Night Support Assistant to join our team based in London. This is a part-time, permanent role, working 21 hours, including some evenings and weekends. In return, you will receive a competitive salary.

About Single Homeless Project

We are a London-wide charity with a vision of a society where everyone has a place to call home and the chance to live a fulfilling life. We support single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, and advocating for change. Annually, we help 12,000 lives across all 32 boroughs.

Role Overview: Night Support Assistant

As a Night Support Assistant at our Wandsworth accommodation, you will create a safe, welcoming environment for individuals rebuilding their lives. You will be the first point of contact during the night, providing practical support and maintaining safety and security through access management, emergency response, safety checks, and reporting concerns. You may work alone or coordinate with nearby sites through our buddy system, as part of a dedicated team making a real difference every night.

This role involves handling emergency placements and supporting clients arriving at critical moments. You will lead overnight client interactions, ensuring tasks are managed smoothly, with support from our out-of-hours management team, even when working solo.

Skills and Experience

• Experience in developing positive relationships, demonstrating flexibility and resilience.
• Ability to negotiate and influence change.
• Knowledge of equal opportunities and ability to engage with diverse backgrounds and cultures.
• Understanding of quality, customer-focused service principles, and a commitment to empowering clients.
• Literacy, numeracy, and IT skills sufficient for tasks like budgeting, benefit calculations, and rent arrears management.

Benefits

• Salary increase after successful probation (6 months).
• 37.5-hour workweek with flexible hours (core hours 10am – 4pm).
• 25 days annual leave, increasing to 30 days plus paid Bank Holidays.
• Contributory pension scheme (5% employer contribution).
• Staff Health Cash Plan and discounts.
• Specialized training programs to develop your skills.

Application Details

Closing Date: Sunday, 25th May, midnight.

Interview Date: Monday, 9th June at QTR Service in Wandsworth.

This position requires an Enhanced DBS check.

Join us and make a difference—click ‘apply’ now to become our Night Support Assistant!

We are committed to diversity, inclusion, and equal opportunities. We are Disability Confident and IIP Silver accredited.