Night Supervisor

DoubleTree by Hilton Sheffield City; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel is seeking a Night Auditor to serve as a warm and friendly point of contact for guests during the night shifts. Responsibilities include checking in and out guests, managing inquiries, conducting night audits, and ensuring guest welfare. This role offers competitive pay, continuous development opportunities, and a range of team benefits.

Benefits

Exclusive Team Member discounted stays

50% off food & beverage

Continuous learning & development opportunities

Free access to 24/7 employee assistance program

Additional annual leave and family leave

Service bonus for 5 and 10 years

Team Member of the month - £100

Team Member of the year - £500

Uniform Provided

Qualifications

• Previous experience in a front-of-house position is ideal.
• Must be presentable, professional, and upbeat.
• Comfortable working night shifts.

Responsibilities

• Check guests in and out using the front office system.
• Complete the night audit checklist and security observations.
• Provide a warm welcome and handle guest queries.

Skills

Interpersonal skills

Telephone manner

Initiative

Tools

Front office system

Job description

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This stunning four-star hotel is centrally located within Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre. The hotel is opposite the Hull Truck Theatre and is a short stroll to the bustling downtown and marina area. This contemporary-style hotel offers a stylish stay for corporate guests and also accommodates leisure guests and family stays with its spacious and relaxing environment.

The hotel boasts 165 bedrooms and a 1,000sqm ballroom for events and conferences. There is a Marco Pierre White Steakhouse and Grill offering hearty meals and a pleasurable atmosphere. Guests will enjoy relaxing with food and drinks in our lounge bar or may choose to visit our rooftop bar The Lexington for panoramic views of Hull and a handmade cocktail on the terrace.

What we're looking for:

We are seeking an enthusiastic and personable team player who will enjoy being a point of contact for our guests. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. Previous experience in a front-of-house position is ideal but not essential. In addition, we are seeking a candidate who enjoys working nights and has the lifestyle to suit this type of shift pattern. You must be capable enough to work with little supervision, be a very trustworthy individual, and be driven to use your initiative.

Day in the life of:

You will provide a warm and friendly welcome to our guests during the night-time shift at the hotel. You will be based at the hotel's reception desk and will use the front office system to check guests in and out of the hotel. You will be a point of contact handling queries and answering questions for our visitors. You will act as a Company ambassador and will uphold detailed knowledge about the hotel, its offerings, and also the local area.

During your night shift, you will also complete the night audit checklist which includes a range of duties and checks. You will complete walk rounds of the hotel to ensure everything is as it should be and will use our internal system to report your findings.

You will be a team player working with another Night Auditor each night. The Night team will rotate shifts and you'll work with a few different colleagues on the desk. In addition, you will maintain excellent communication and relations with your supporting departments including the daytime reception team, and our food and beverage departments. Your role in this business is a highly valued and appreciated position.

Key Responsibilities:

• General Reception duties include greeting, checking in and out guests in line with the Brand Standards
• Professional use of email and telephone. And the use of our front office system to process bookings and check-in and outs.
• Completion of night audits and security observations.
• Responsible for guest welfare on an evening.
• Cash and card handling in line with the company policies.
• Duty management responsibilities.

What you'll get in return:

• Competitive pay and package
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities
• Free access to 24/7 employee assistance program
• Additional annual leave and family leave
• Service bonus for 5 and 10 years up to £1K
• Team Member of the month - £100 and Team Member of the year - £500
• Uniform Provided

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial