Night Supervisor

LGH Hotel Management Ltd; Gloucester; On-site; GBP 24,000 - 28,000; Full time

Job summary

A growing hotel management company in Gloucester seeks a Night Supervisor responsible for overseeing night operations, managing a team, ensuring safety, and delivering excellent guest service. The ideal candidate has hotel experience, strong leadership traits, and excellent communication skills. Benefits include employee discounts, wellness support, and free meals on duty.

Benefits

Employee discounts on hotel stays

Shopping discounts

Free meals on duty

Free parking

Qualifications

• Previous experience working in a hotel or similar environment, preferably in a night supervisor role.
• Strong customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.

Responsibilities

• Manage and oversee the night team to ensure operations run smoothly.
• Ensure security and safety procedures are adhered to during the night shift.
• Handle guest requests and complaints promptly and professionally.

Skills

Leadership skills

Customer service skills

Communication skills

Organizational skills

Job description

Night Supervisor

Gloucester Robinswood Hotel, Signature Collection By Best Western

The Opportunity

Are you reliable and responsible? We're looking for a Night Supervisor to oversee our night team and ensure our hotel runs smoothly during the night shift.

What You'll Do:

• Lead the Night Team: Manage and oversee the night team, ensuring they perform their duties to the highest standard.
• Safety First: Ensure security and safety procedures are adhered to throughout the night shift.
• Guest Excellence: Handle guest requests and complaints promptly and professionally, delivering exceptional service.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a hotel or similar environment, preferably in a night supervisor role.
• Excellent leadership and management skills.
• Strong customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel

Just 5 minutes from the M5 and a short taxi ride from Gloucester train station, you’ll find the Gloucester Hotel, part of the Signature Collection By Best Western. Conveniently located between junctions 11A and 12 of the M5, the hotel is only a 5-7 minute drive from the motorway, whether you’re traveling north or south.

The hotel features 95 bedrooms, including 6 family rooms, and meeting rooms for up to 180 delegates. It also has a Civil Ceremony licence and a versatile wedding suite that can accommodate up to 200 guests. Guests can enjoy the health club, which includes a squash court, beauty treatment area, swimming pool, and children’s pool.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.