Night Supervisor

SeeMeHired; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A hospitality company in the UK is seeking a Night Supervisor to join their team. This role involves managing night reception, ensuring guest safety, and providing excellent service. Candidates should have experience in customer service and team management, and hold required qualifications such as GCSEs in English and Maths. Benefits include discounts, free meals, and career development opportunities.

Benefits

Discounts across the resort, including family and friends

Free onsite parking

Progression and career development opportunities

Pension scheme

Free staff meals

Free gym membership

Access to wellness programmes

Share of Resort's service charges on a monthly basis

Extra days holiday after 2 years

Qualifications

• Experience of working nights.
• Demonstrate a desire and ability to improve knowledge and skills through ongoing training.
• Willingness to undertake further training.

Responsibilities

• Provide reception and porterage service to guests arriving at night.
• Manage night-time emergency and evacuation procedures.
• Ensure guest accounts are charged accurately.

Skills

Experience of working in a customer service environment

Experience of managing a team

Good understanding of Health and Safety and Fire Safety

Cash handling

Education

English GCSE grade 4/C or above

Maths GCSE grade 4/C or above

Tools

Knowledge of Res-Diary; Ez-runner; Rezlinx

Job description

Overview

An exciting opportunity has arisen for a Night Supervisor to join our team. The successful Night Supervisor will work alongside a small team to support the needs of guests and clients in order to provide safety and the best guest experience.

Responsibilities

• Provide reception and porterage service to guests arriving at night, offering a personal service as per standard operating procedures
• Manage night-time emergency and evacuation procedures
• Demonstrate understanding of policies and procedures relating to Health, Hygiene and Fire Life Safety
• Follow procedures for left luggage
• Ensure guest accounts are charged accurately with supporting documentation
• Assist in maintenance and housekeeping activities as required
• Be aware of hotel cash handling and credit procedures and report discrepancies to the Manager
• Produce reports as required in line with current guidelines
• Maximise service opportunities to ensure return visits
• Confidently upsell hotel facilities to guests during their stay
• Have knowledge of local areas and attractions
• Act as a role model in terms of values, professional ethics and conduct
• Assist management in developing a cohesive and trained team delivering superior guest service and maximising revenue
• Communicate to ensure all team members are aware of current developments
• Display a proactive leadership role in service, culture, development, team image, systems, procedures and skills development
• Support the long-term success of LQ Hotels and pursue environmental and energy-saving initiatives
• Familiarise yourself with company policies, procedures and employee handbook; lead by example in behaviours
• Perform other tasks as directed by your line manager to achieve business goals
• Demonstrate a desire and ability to improve knowledge and skills through ongoing training and development
• Focus on the guest experience at all times and continually strive to delight
• See each guest as part of a long-term relationship, not a one-time event
• Contribute to a team that is enthusiastic, consistent and committed, fostering an open, honest and supportive culture
• Maintain high integrity and demonstrate potential and success that guests and employees want to be part of
• Encourage the team to contribute to excellent working conditions
• Deliver financial performance and maintain a customer-centric approach

Requirements

• English GCSE grade 4/C or above
• Maths GCSE grade 4/C or above
• Good understanding of Health and Safety and Fire Safety
• Experience of managing a team
• Experience of working nights
• Experience of working in a customer service environment
• Cash handling

Desirable

• Willingness to undertake further training
• Knowledge of hospitality
• Upselling customers to other products and services
• Knowledge of Res-Diary; Ez-runner; Rezlinx

Benefits

• Discounts across the resort, including family and friends
• Free onsite parking
• Progression and career development opportunities
• Pension scheme
• Free staff meals
• Free gym membership
• Access to wellness programmes
• Share of Resort's service charges on a monthly basis
• Extra days holiday after 2 years