Night Supervisor

LGH Hotel Management Ltd; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A hospitality management company is seeking a reliable Night Supervisor for the Cambridge Bar Hill Hotel. In this role, you will oversee the night team, ensure guest satisfaction and safety, and perform various operational tasks during the night shift. Ideal candidates will have prior experience in hospitality, excellent leadership skills, and a customer-oriented approach. The position offers a range of employee benefits including discounts, wellness programs, and meals on duty.

Benefits

Employee discounts on hotel rates

Shopping discounts

Free meals on duty

Free parking

Wellbeing support and resources

Qualifications

• Previous experience working in a hotel or similar environment, preferably in a night supervisor role.
• Strong leadership and customer service skills.
• Ability to remain calm in high-pressure situations.

Responsibilities

• Manage and oversee the night team.
• Ensure security and safety procedures are adhered to.
• Handle guest requests and complaints promptly.
• Perform regular security checks and emergency responses.

Skills

Leadership and management

Customer service skills

Safety and security knowledge

Communication skills

Organizational skills

Job description

Night Supervisor

Cambridge Bar Hill Hotel, Signature Collection By Best Western

Join our nights team!

The Opportunity

Are you reliable and responsible? We're looking for a Night Supervisor to oversee our night team and ensure our hotel runs smoothly during the night shift.

What You'll Do:

• Lead the Night Team: Manage and oversee the night team, ensuring they perform their duties to the highest standard.
• Safety First: Ensure security and safety procedures are adhered to throughout the night shift.
• Guest Excellence: Handle guest requests and complaints promptly and professionally, delivering exceptional service.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a hotel or similar environment, preferably in a night supervisor role.
• Excellent leadership and management skills.
• Strong customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel

Located right on the A14, just a mile from the M11 and 5 miles northeast from the heart of Cambridge, sits the Cambridge Bar Hill Hotel, part of the Signature Collection By Best Western. There’s a whole host of attractions nearby from Cambridge’s honey stoned museums and colleges to Newmarket racecourse and Duxford’s Imperial War Museum.

And, of course, there’s our gorgeous grounds including an 18-hole, par 72 golf course that has hosted professional tournaments including the PGA East Anglian Open.

The property boasts 136 bedrooms including family bedrooms for up to 5. Ideal wedding venue for up to 180 guests and 10 versatile meeting rooms for up to 200 delegates. An indoor swimming pool, fitness suite and treatment rooms - Sauna, steam-room, spa bath.

Our Grill, lounge and bar provides a wide selection of meals, from delicious burgers to steaks and salads

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.