Night Student Safety

Pertemps; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading provider of accommodation services in Cardiff seeks a Night Customer Service Advisor to provide excellent service and security overnight. Responsibilities include welcoming students, conducting security checks, and responding to queries. Strong communication skills and a calm demeanor are essential. Previous experience in customer service or security is beneficial but not required. This full-time role offers competitive pay.

Qualifications

• Friendly, approachable, and confident communication.
• Calm and professional approach to problem-solving.
• Awareness of health & safety responsibilities.

Responsibilities

• Provide a warm welcome and excellent customer service.
• Carry out regular security checks and monitor safety.
• Respond to queries and resolve issues in a timely manner.
• Keep accurate records and support with incidents.
• Work closely with daytime colleagues.

Skills

Strong communication skills

Good IT skills

Numeracy skills

Job description

Overview

Location: Cardiff
Hours: 8pm to 7am (31.5 hours per week, 3 days per week)
Salary: £16.03 per hour

Our client is the UK's leading provider of student accommodation, creating safe, welcoming homes where students can thrive.

Responsibilities

• Be the first point of contact for students and guests overnight, providing a warm welcome and excellent customer service.
• Carry out regular security checks and monitor safety around the property.
• Respond to queries and resolve issues in a professional, timely way.
• Keep accurate records and support with any incidents or emergencies.
• Work closely with your daytime colleagues to keep everything running smoothly.

Qualifications

• Strong communication skills - friendly, approachable, and confident.
• Good IT and numeracy skills.
• A calm and professional approach to problem solving.
• Awareness of health & safety responsibilities.
• Previous customer service or security experience is helpful, but not essential - what matters most is your attitude.