Night Shift Team Member

TN United Kingdom; Liverpool; On-site; Full time

Job summary

Join a dynamic team as a Duty Manager, where your passion for food and customer service meets exciting challenges in a fast-paced environment. This role offers a unique opportunity to lead a team, ensuring operational excellence while creating a welcoming atmosphere for guests. With a commitment to innovation and teamwork, you'll play a vital role in enhancing customer experiences and driving service improvements. Embrace a culture that values diversity and inclusion, and enjoy a range of benefits designed for your well-being and professional growth. If you're ready to make a real difference in the hospitality industry, this is the place for you!

Benefits

75% discount on meals during shifts

Up to 50% employee discounts

Flexible Scheduling

Access to training and development programs

Health and Wellbeing Support

Pension Plans

Life Assurance

Share Incentives Scheme

Qualifications

• At least 1 year of supervisory experience in hospitality or retail.
• Ability to maintain a clean and welcoming atmosphere.

Responsibilities

• Oversee unit operations, ensuring adherence to guidelines.
• Guide and support colleagues while promoting service excellence.

Skills

Customer Service

Team Coordination

Operational Efficiency

Hospitality Management

Education

Experience in Hospitality or Retail

Job description

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Pay Rate: £12.40 per hour + as a little incentive, you will earn an extra £1.20 per hour for hours worked between 12am and 6am.

Shift pattern: Scheduled between 10pm and 6am, including weekends.

• Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.
• Due to some responsibilities within the Restaurant and Bar staff role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.

If you're passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

Join our dynamic team as a valued Team Member, where every day brings exciting challenges in a fast-paced environment. Be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations. Embrace innovation and teamwork while making a real difference!

WHY JOIN SSP AS A DUTY MANAGER?

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• 75% discount on your meal while on shift.
• Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
• Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
• Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
• Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
• Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
• Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.

AS A DUTY MANAGER YOU’LL:

• Have at least 1 year experience working as a supervisor in hospitality or retail role.
• Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
• Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
• Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
• Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
• Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
• Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.