Night Shift Team Leader — Guide a fast-paced retail crew

SSP Group; City of Edinburgh; Hybrid; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends and family discount app

Award-winning training and development

Fast-paced rewarding role

Job summary

SSP Group is recruiting for a Night Shift Team Leader at M&S Simply Food, Edinburgh Waverley Station. The role offers a £13.75 per hour base rate with an extra £1.50 per hour for hours between midnight and 6 am, making £15.25 per hour during those times.

It is a full-time position (40 hrs) with night shifts from 10 PM to 8:30 AM and flexibility across weekdays, weekends and holidays. Join SSP’s Retail Team to lead a busy shift, drive customer service excellence, and manage daily operations.

Qualifications

• Proven experience leading a team in hospitality or retail.
• Willingness to work night shifts and irregular hours.
• Strong customer service and problem-solving skills.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy hospitality or retail environment is ideal!

Skills

Team leadership

Customer service

Communication

Flexibility

Job description

SSP Group is recruiting for a Night Shift Team Leader at M&S Simply Food, Edinburgh Waverley Station. The role offers a £13.75 per hour base rate with an extra £1.50 per hour for hours between midnight and 6 am, making £15.25 per hour during those times.

It is a full-time position (40 hrs) with night shifts from 10 PM to 8:30 AM and flexibility across weekdays, weekends and holidays. Join SSP’s Retail Team to lead a busy shift, drive customer service excellence, and manage daily operations.