Night Shift Call Centre Team Lead | 4 on/4 off

Churchill Estates Management; Ringwood; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

227 hours annual leave

Extra day off on your Birthday

Life assurance

Health screening

Employee Assistance programme

Opportunities for CPD

Job summary

A leading call center management company in Ringwood is hiring a Call Centre Team Leader for night shifts. This role involves supervising and coaching the team, managing shift schedules, and ensuring high performance against KPIs. Ideal candidates have experience in a similar environment, emotional resilience, and strong analytical skills. The position offers 227 hours of annual leave, additional benefits, and opportunities for career progression. Join our award-winning team and make a difference today.

Qualifications

• Proven track record in managing people and resources.
• Experience in a call center or telecare environment preferred.
• Ability to perform under pressure and remain calm.

Responsibilities

• Supervise and coach call center staff.
• Manage duty rota and workforce planning.
• Monitor performance against KPIs.

Skills

Emotional resilience

Leadership

Analytical skills

IT literacy

Tools

MS Office

SharePoint

Call centre databases

Job description

A leading call center management company in Ringwood is hiring a Call Centre Team Leader for night shifts. This role involves supervising and coaching the team, managing shift schedules, and ensuring high performance against KPIs. Ideal candidates have experience in a similar environment, emotional resilience, and strong analytical skills. The position offers 227 hours of annual leave, additional benefits, and opportunities for career progression. Join our award-winning team and make a difference today.