Night Shift Auditor

AccorHotel; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company that values passion and hospitality! As a Heartist, you will create memorable experiences for guests in a supportive environment. This role offers opportunities for growth and development within the hospitality sector, allowing you to thrive in your career. With a focus on excellent customer service, you will welcome guests warmly and ensure their needs are met. If you are committed to delivering outstanding service and enjoy working in a dynamic team, this opportunity is perfect for you. Experience the joy of hospitality and make a real impact on guests' lives!

Qualifications

• Excellent communication and customer service skills are essential.
• Attention to detail and strong organizational abilities are required.

Responsibilities

• Welcome guests with professionalism and warmth.
• Process guest check-ins/outs and handle payments accurately.
• Address guest complaints promptly and professionally.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Problem-Solving Skills

Education

Fluency in English

Additional languages

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitalityis a work of heart,
Join us and become a Heartist.

Job Description

Key Responsibilities:

• Welcome guests with professionalism and warmth.
• Perform end-of-day auditing and reporting tasks.
• Process guest check-ins/outs and handle payments accurately.
• Answer calls, manage wake-up requests, and handle guest inquiries.
• Maintain lobby security, guest records, and manage lost property.
• Coordinate with housekeeping and other departments.
• Address guest complaints promptly and professionally.
• Ensure all systems and procedures are followed according to hotel standards.

Qualifications

What We're Looking For:

• Excellent communication and customer service skills.
• Attention to detail with strong organizational abilities.
• Previous front office or night audit experience is a plus.
• Ability to work independently and solve problems under pressure.
• Flexible and committed to delivering great service overnight.

Additional Information

Experience is an asset
Fluency in English
Additional languages are a plus.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.