Night Shift Auditor

TN United Kingdom; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their front office team. In this role, you will provide exceptional service to guests, ensuring their stay is comfortable and enjoyable. Your responsibilities will include managing guest check-ins and check-outs, performing end-of-day audits, and addressing inquiries and complaints with professionalism. This position offers an opportunity to work in a dynamic environment where attention to detail and strong organizational skills are valued. If you are passionate about delivering outstanding customer service and thrive in a fast-paced setting, this could be the perfect role for you.

Qualifications

• Excellent communication and customer service skills are essential.
• Attention to detail and strong organizational abilities are required.

Responsibilities

• Welcome guests with professionalism and warmth.
• Process guest check-ins/outs and handle payments accurately.
• Address guest complaints promptly and professionally.

Skills

Communication Skills

Customer Service

Organizational Abilities

Problem-Solving

Attention to Detail

Education

Experience in Front Office or Night Audit

Job description

Welcome guests with professionalism and warmth.

Perform end-of-day auditing and reporting tasks.

Process guest check-ins/outs and handle payments accurately.

Answer calls, manage wake-up requests, and handle guest inquiries.

Maintain lobby security, guest records, and manage lost property.

Coordinate with housekeeping and other departments.

Address guest complaints promptly and professionally.

Ensure all systems and procedures are followed according to hotel standards.

Job Description

Key Responsibilities:

1. Welcome guests with professionalism and warmth.
2. Perform end-of-day auditing and reporting tasks.
3. Process guest check-ins/outs and handle payments accurately.
4. Answer calls, manage wake-up requests, and handle guest inquiries.
5. Maintain lobby security, guest records, and manage lost property.
6. Coordinate with housekeeping and other departments.
7. Address guest complaints promptly and professionally.
8. Ensure all systems and procedures are followed according to hotel standards.

Qualifications

What We’re Looking For:

1. Excellent communication and customer service skills.
2. Attention to detail with strong organizational abilities.
3. Previous front office or night audit experience is a plus.
4. Ability to work independently and solve problems under pressure.
5. Flexible and committed to delivering great service overnight.

Additional Information

Experience is an asset. Fluency in English; additional languages are a plus.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.