Night Shift Arcade Supervisor

Oasis Retail Services; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading gaming operations company in Northern Ireland is seeking a Branch Supervisor to ensure high levels of service and hospitality. In this role, you will manage daily operations, supervise staff, and maintain branch presentation. Ideal candidates will have supervisory experience and strong customer service skills. This position offers a stable working environment with various benefits. Working hours are 12 AM to 8 AM, 4 nights a week.

Benefits

Attendance Bonus

Extra holiday for your birthday

Company Sick Pay

Evening meal provided

Company Pension

Comprehensive training and development

Job Security

Qualifications

• Must have at least 1 year of customer service experience.
• 1 year of cash handling experience is required.
• 1 year of supervisory or keyholding experience necessary.

Responsibilities

• Ensure high standards of service and hospitality.
• Maintain cleanliness and presentation throughout the location.
• Supervise customer care staff and ensure compliance with company policies.
• Assist Branch Manager with cash collections and security.

Skills

Customer service

Cash handling

Supervision

Education

GCSE Maths and English or equivalent D or Above

Job description

We are Oasis Retail Services, Northern Irelands leading Casino experience provider.

Oasis has been involved in many aspects of the gaming machine industry and its success and growth have been a direct result of a carefully nurtured reputation and a forward-thinking professional approach. From small beginnings, Oasis is now a significant operation with the main emphasis of its business development being in Northern Ireland and employing circa 150 people.

Our gaming centres are designed to be elegant and comfortable spaces for adults who chose to play gaming machines to enjoy their leisure time. Our gaming centres are all fitted out and maintained to the highest standards to provide our customers with the environment they deserve.

We provide a mixture of the most popular and modern gaming machines available in Northern Ireland, and constantly invest in new equipment to ensure customers are provided with an excellent selection of machines.

Benefits Package

• £ Attendance Bonus –Based on annual sickness
• Extra holiday for your birthday
• Company Sick Pay
• Evening meal provided
• Company Pension
• Company progression
• Comprehensive training and development
• Job Security

Main Duties

• Ensuring the smooth running of the Branch.
• Ensure high levels of housekeeping and presentation throughout the whole location at all times.
• Ensure high standards of service and hospitality are always delivered to all customers.
• Maintaining high levels of presentation in all areas of work.
• Supervision of customer care staff.
• Ensure staff are neat and correctly always wearing company uniform.
• Ensure staff deliver high standards of customer service and hospitality.
• Assist Branch Manager with weekly collections taking care to follow company procedures.
• Key holder duties and responsibilities
• Ensuring Company policies and procedures are adhered to.
• Ensuring correct completion of all paperwork.
• Be responsible for the security of Company property, reporting anything suspicious immediately.
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
• Adhere to Company policies and procedures relating to health and safety, security, and food hygiene.
• Communicate with customers and other staff effectively.
• Report any machine faults and errors immediately.
• Any other duties as required.
• Generally working within your allocated branch, although there may be requirements to cover in other Oasis Branches.
• Weekend and public holiday cover required.
• Working hours – 32, some flexibility required. 12am (midnight) – 8am, 4 Nights a week.

Requirements

• GCSE Maths and English or equivalent D or Above
• 1 year cash handling experience
• 1 year customer service
• 1 year supervisory/Keyholding experience