Night Service Controller — Remote, 34h/week, 24/7 Support

Brook Street; Remote; GBP 22,000; Full time

Job summary

A staffing agency is seeking a Night Service Controller to provide out-of-hours support ensuring service delivery for major clients. The role involves working flexible day and night shifts, including weekends. Responsibilities include responding to urgent queries, managing incidents, and ensuring compliance across various sectors. Ideal candidates will be organized, a strong team player, and able to work independently during overnight shifts. The base salary is £21,500 plus performance-based bonuses.

Qualifications

• Able to manage situations across diverse client sectors effectively.
• Capable of thinking quickly in crisis situations.
• Understands and prioritizes urgent safeguarding concerns.

Responsibilities

• Provide out-of-hours support to Brook Street's core operations.
• Respond to urgent queries and incidents during off-hours.
• Act as the primary contact for clients and candidates during shifts.

Skills

Sector Agility

Crisis Management

Safeguarding Awareness

Client-Facing Professionalism

Attention to Detail

Autonomous Decision-Making

Flexibility

Tools

Bullhorn

Fieldglass

Job description

A staffing agency is seeking a Night Service Controller to provide out-of-hours support ensuring service delivery for major clients. The role involves working flexible day and night shifts, including weekends. Responsibilities include responding to urgent queries, managing incidents, and ensuring compliance across various sectors. Ideal candidates will be organized, a strong team player, and able to work independently during overnight shifts. The base salary is £21,500 plus performance-based bonuses.