Night Service Controller - Remote 24/7 Ops

Manpower Internal Recruitment; Uxbridge; Hybrid; GBP 22,000; Full time

Job summary

A leading recruitment agency is seeking a Night Service Controller to provide essential out-of-hours support, ensuring seamless service delivery for clients. This role involves 34 hours per week, including day and night shifts, requiring strong team collaboration and the ability to operate independently during overnight shifts. The successful candidate will manage urgent incidents, ensure compliance across sectors, and deliver exceptional client service during unsociable hours. Flexibility and crisis management skills are essential for this rewarding and long-term career opportunity.

Benefits

Quarterly performance-based bonus

Qualifications

• Able to pivot quickly between diverse client sectors and adjust service style accordingly.
• Quick-thinking, able to assess risk and prioritize actions under pressure.
• Understanding the urgency and significance of safeguarding-related concerns.

Responsibilities

• Provide out-of-hours support for Brook Street clients.
• Act as the first responder to urgent incidents.
• Manage last-minute bookings and ensure compliance.

Skills

Sector Agility

Crisis Management

Safeguarding Awareness

Client-Facing Professionalism

Attention to Detail

Autonomous Decision-Making

Flexibility

Tools

Bullhorn

Fieldglass

Job description

A leading recruitment agency is seeking a Night Service Controller to provide essential out-of-hours support, ensuring seamless service delivery for clients. This role involves 34 hours per week, including day and night shifts, requiring strong team collaboration and the ability to operate independently during overnight shifts. The successful candidate will manage urgent incidents, ensure compliance across sectors, and deliver exceptional client service during unsociable hours. Flexibility and crisis management skills are essential for this rewarding and long-term career opportunity.