Night Scheduler

Lanes Infrastructure; Worthing; On-site; GBP 28,000; Full time

Job summary

Join a forward-thinking company as a Night Scheduler, where your proactive approach will ensure timely responses to sewer and drainage issues. This permanent, full-time role offers a unique opportunity to work in a fast-paced environment, delivering exceptional customer service while managing emergency situations. With a commitment to safety and compliance, you will play a vital role in maintaining high customer satisfaction and operational excellence. Embrace this chance to grow your career in a supportive and inclusive workplace that values diversity and fosters personal development.

Benefits

23 days holiday

Personal learning

Workplace pension

Parking

Wellbeing support

Friendly environment

Qualifications

• Ability to work safely and diagnose issues quickly.
• Strong communication skills and interpersonal skills.

Responsibilities

• Allocate wastewater network works and ensure compliance.
• Manage emergency responses and build client relationships.
• Support customer experience initiatives and resolve issues.

Skills

Interpersonal Skills

Communication Skills

Microsoft 365

Problem-Solving

Multi-tasking

Job description

We are thrilled to announce a major contract win with Southern Water! We are recruiting for a number of Regional Coordinators to plan and manage essential jobs for our engineers. This is a fantastic opportunity to start a new career with us here at Lanes Group!

At Lanes Group, nothing is more important than the health, safety, and well-being of our people and our customers. We are the UK’s largest independent specialist infrastructure delivery partner, with a turnover in excess of £530 million (EBITDA £45m), over 4,000 employees, and a nationwide network of operational locations. Our services cover the majority of the FTSE 100 & 250 companies.

Strong leadership is at our core, supporting our people to be engaged, rewarded, and recognized, while delivering operational excellence and embracing quality and compliance — key differentiators for us.

Our goal is to be known for excellence, quality, compliance, and for keeping our promises at all times.

We are seeking a proactive Night Scheduler to join our emergency response team, ensuring our engineers reach customers experiencing sewer and drainage issues — from sewage spills to blocked toilets. Your role makes a real difference.

Position: Night Scheduler

Location: Durrington Head Office, Worthing, West Sussex

Job Type: Permanent, full-time

Hours: 4 nights on, 4 nights off, 38.5 hours/week (7:30 pm - 7:30 am)

Salary: £28,000 per annum

Benefits: 23 days holiday (including bank holidays), personal learning, workplace pension, parking, wellbeing support, friendly environment

Responsibilities:

1. Allocate all wastewater network works within service levels and customer commitments for Southern Water.
2. Ensure work is assigned to field staff to meet KPIs, customer promises, and productivity targets; update customers on delays.
3. Ensure compliance via WNS work checking and raise follow-up activities via VISTEC as needed.
4. Support and guide on customer issues, escalating to Senior Scheduler when necessary.
5. Develop and implement a scheduling regime aligned with the Client’s Customer Vision and operational needs.
6. Manage emergency responses such as pollution and internal floods, ensuring resolution in line with stakeholder requirements.
7. Model customer excellence and promote customer service aspirations.
8. Perform other duties as required by management.
9. Collaborate with field teams to maximize resources and resolve customer issues promptly.
10. Participate in continuous improvement initiatives and operational efficiencies.
11. Build and maintain positive client relationships through effective communication.
12. Utilize resources effectively to maximize output and minimize costs.
13. Support customer experience initiatives, protect brand reputation, and prevent future claims.
14. Identify and escalate operational or compliance risks.
15. Ensure compliance with all policies and procedures.
16. Perform any ad-hoc tasks as assigned.

If you thrive in a fast-paced environment, delivering excellent customer service, and want to grow your career, we want to hear from you.

Essential qualities include the ability to work safely, diagnose issues quickly, and deliver practical solutions to ensure high customer satisfaction.

About You

• Hardworking and respectful
• Compliant with health and safety standards
• Excellent interpersonal skills
• Basic knowledge of Microsoft 365
• Strong communication skills (written and verbal)
• Resourceful and proactive
• Ability to multi-task, prioritize, work under pressure, and work independently
• Ability to interact with people at all levels

At Lanes Group, we value diversity and are committed to equal opportunities for all. We welcome applications from all backgrounds, including underrepresented groups. Join us in fostering an inclusive workplace.