Night's Customer Service Representative

ZipRecruiter; Northwich; On-site; GBP 27,000 - 32,000; Full time

Job summary

A tech-driven company in Northwich is seeking a Night Customer Service Representative. The role involves providing exceptional customer support and problem-solving skills within a collaborative environment. Join a growing company that values teamwork and innovation, offering a competitive salary and opportunities for professional growth.

Qualifications

• 1+ years of customer support or service experience.
• Tech-savvy with a willingness to learn new systems.
• Strong written and verbal communication skills.

Responsibilities

• Act as the go-to contact for customer questions and troubleshooting.
• Log, track, and escalate issues in line with internal workflows.
• Work with cross-functional teams for issue resolution.

Skills

Communication

Problem Solving

Customer Support

Tools

Ticketing Tools

CRMs

Job description

Job Description

Night's Customer Service Representative

Northwich | Full-time, Fully on site | 10pm - 6am | £27,000 + Nightshift Bonus

Are you looking to build a career within tech? Start now!

Are you passionate about delivering top-tier customer service in a fast-paced environment? Do you thrive on solving problems, supporting users, and collaborating with technical teams? Join an established yet growing tech-driven company as our Customer Service Representative (CoE) and be the first point of contact for customer inquiries!

What You’ll Be Doing:

• Act as the go-to contact for customer questions, requests, and basic troubleshooting via phone, email, or chat
• Accurately log, track, and escalate issues in line with internal workflows and SLAs
• Work closely with cross-functional teams (including technical support and service delivery) to ensure smooth issue resolution
• Maintain a high standard of professionalism, empathy, and efficiency in every interaction
• Support continuous improvement by identifying trends and suggesting process enhancements

What We’re Looking For:

• 1+ years of customer support or service experience
• Strong written and verbal communication skills (English)
• Experience using ticketing tools and CRMs
• Tech-savvy with a willingness to learn new systems and solutions
• Flexible to work shifts and collaborate in a team-first environment

Nice to Have:

• Certifications like ITIL Foundation or Customer Service Excellence
• Experience in cloud infrastructure or enterprise IT support

Why Join Us?

You'll be part of a tight-knit, customer-obsessed team at the heart of a tech-led organisation. We value teamwork, innovation, and accountability, and we’re committed to helping you grow within a supportive and inclusive environment.

Ready to apply or want to learn more? Drop us a message or apply directly via LinkedIn.