Night Reservation & Guest Experience Call Agent

The Ned; London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A premier hospitality entity in London seeks a Reservation & Guest Experience Agent to enhance guest interactions. Key responsibilities include managing guest reservations and providing exceptional customer service. Ideal candidates will possess previous industry experience and knowledge of Opera PMS, Open Table, and Salesforce systems. Enjoy benefits such as competitive pay, complimentary meals, and opportunities for career advancement.

Benefits

Complimentary meals

Learning and development programs

Wellbeing and health benefits

Paid volunteer day

Social events

Qualifications

• Previous experience in a similar industry.
• Ability to manage reservations through calls and emails.

Responsibilities

• Provide excellent customer service to guests and members.
• Manage all incoming calls and emails for reservations, including for restaurants and rooms.

Skills

Excellent customer service

Good knowledge of Opera PMS

Understanding of Open Table

Understanding of Salesforce systems

Job description

Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned’s Club, a private members’ space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Reservation & Guest Experience Agent – immediate start available

Where will you be working?

Going above and beyond for our guests is our Guest Experience team. This group of customer service professionals always go the extra mile to make our guests’ time with us special.

What will you be doing?

• Excellent customer service is in your DNA, and you’ll be providing this to our guests and members
• You’ll be looking after all incoming calls and emails for reservations, encompassing our restaurants, rooms, member services, and spa
• Working overnight starting from 23:00 to 7:30, usually 2 nights per week.

What can The Ned give you?

• Salary of £15.35/hour (including service charge)
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance programme – 24/7 advice and support
• Reward and recognition initiatives

What you can bring to the role?

• Previous experience in similar industry would be beneficial
• Good knowledge of Opera PMS
• Understanding of Open Table and Sales Force systems

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

Apply today and join us as a Night Guest Experience Agent

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