Night Replenishment, Supermarket Assistant

John Lewis Partnership; Newbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail partnership in Newbury seeks a Supermarket Assistant to deliver exceptional customer service and support various shop tasks. The ideal candidate will have strong communication skills and a flexible approach to working hours. This part-time role requires commitment across evenings and weekends, ensuring customer needs are met effectively.

Qualifications

• Communication skills to work effectively as part of a team and with customers.

Responsibilities

• Ensure shelves are full and products are in the right place.
• Fulfill online customer orders.
• Reduce wastage by following product due diligence.
• Support checkout and Click & Collect orders.
• Maintain a safe working environment.

Skills

Communication skills

Job description

About the role

As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our customers expect. Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and encourage repeat visits by earning their trust and loyalty for a lifetime.

Due to working time regulations, applicants must be 18 years or over to apply. If you are employed on or before 4 October 2025, in addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.

Key responsibilities

• Stock replenishment – ensuring shelves are full and products are in the right place at the right time for customers.
• Fulfilling online customer orders ready for delivery to customers' doors.
• Reducing wastage by following product due diligence and applying markdowns for items nearing their sell-by dates.
• Working with the wider shop team to support when needed, including checkout support, managing Click & Collect orders, fulfilling on-demand customer orders, and more.
• Maintaining a safe and tidy working environment with general shopkeeping tasks.

Essential skills/experience

• Communication skills to work effectively as part of a team and with customers.

Desirable skills/experience

• Experience of working in a customer-facing role.
• Up-to-date knowledge and strong interest in food and drink trends.
• Flexible approach to support the whole branch.

Part-time opportunity across seven days. Between 21:00 and 06:00, typically three to four nights per week.

The partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world.

We’re focused on being brilliant at retail, continuing to innovate and diversify. We strive to Never Knowingly Undersold on price, quality, and service in John Lewis and to passionately serve food lovers in Waitrose.

As Partners we share ownership and reward through our success. We work together with kindness and respect, and we value diversity and inclusion. We aim to create an environment where everyone can thrive and feel they belong.

As Partners, we make all the difference. And we all own it.

Important points to note

• Some roles may require pre-employment vetting (which may include DBS checks). If required, you’ll be informed during the recruitment process, and you should complete any vetting documents promptly to avoid delays. Any DBS checks will be carried out by a third-party registered body; financial probity checks may also be required for some roles.
• Vacancies can close early if there is a high number of applicants, so apply as soon as possible.
• We support flexible working where possible, including flexible or compressed hours, job sharing, or shorter hour contracts. Please discuss this with the hiring manager during your interview.