Night Receptionist (Part Time)

Novotel Hotels; Leeds; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hotel chain in Leeds is seeking a dedicated Night Auditor for a part-time position. You will manage guest accounts and ensure a seamless experience during overnight operations. Previous hotel front desk experience is essential, along with strong communication skills and computer proficiency, particularly with Opera software. This role offers the opportunity to work autonomously in a supportive environment.

Benefits

Exclusive benefits within the hospitality sector

Career development opportunities

Qualifications

• Prior experience in hotel front desk operations is essential.
• Strong written and verbal communication skills are required.
• Ability to effectively prioritize tasks.

Responsibilities

• Manage guest accounts and reconcile payments during the night shift.
• Provide outstanding customer service at the Front Desk.
• Ensure effective communication during shift handovers.
• Perform cleaning of meeting rooms as needed.
• Conduct security checks.
• Serve drinks from the bar.

Skills

Computer proficiency

Excellent communication skills

Ability to work autonomously

Tools

Opera V5

Opera Cloud

Job description

Company Description

Join us at Accor, where life pulses with passion!

The Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Job Description

We are on the lookout for a dedicated and detail-oriented Night Auditor to enhance our night operations at the hotel. In this part-time role, you'll play a crucial part in ensuring a seamless overnight experience while delivering friendly and professional service to our valued guests.

Your Key Responsibilities Will Include

• Managing guest accounts, posting charges, reconciling payments, and generating daily reports in close collaboration with the Front Office Manager.
• Providing outstanding customer service during guest check-ins/check-outs and assisting with inquiries at the Front Desk.
• Ensuring effective communication of any issues during handovers at the start and end of each shift.
• Spend some time cleaning our meeting rooms.
• Security checks
• Serve drinks from the bar
  
  

Qualifications

During the night shift, you could be working independently, so prior experience in hotel front desk operations is essential. We’re also looking for candidates with the following skills:

• Strong computer proficiency; experience with Opera V5 or Opera Cloud is preferred.
• Excellent written and verbal communication skills.
• Ability to work autonomously and effectively prioritize tasks.
  
  

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

You must already have the right to work in the UK