Night Receptionist ILH Group

Imperial London Hotels; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A family-run hospitality company in Bloomsbury, London, seeks a Night Receptionist to provide exceptional service and ensure a seamless guest experience. The ideal candidate will have prior experience, strong problem-solving abilities, and a team-oriented attitude. This role includes managing reservations and promoting local attractions. Employee benefits include holiday, meals on duty, and discounts.

Benefits

Days Holiday pro-rata

Free meals on duty

Uniform & dry-cleaning

Employee recognition

Discounts for friends and family

Local discounts at Gyms and Restaurants

Shopping discounts

Employee Assistance Programme

Qualifications

• 1 year of experience as a Front Office Receptionist in the hotel industry.
• Professional proficiency in English.
• Flexibility to work varied shifts including nights and weekends.

Responsibilities

• Manage room reservations and process amendments.
• Promote guest loyalty programs and local attractions.
• Ensure a seamless experience for guests from check-in to check-out.

Skills

Customer service skills

Problem-solving abilities

Team-oriented attitude

Basic IT skills

Positive personality

Tools

Microsoft Outlook

OPERA (PMS System)

Job description

Social network you want to login/join with:

Do you love meeting new people and sparking conversations?

Are you a friendly and organised team player with a knack for making others feel at ease?

Do you want to work in a unique, family-run hotel?

If so, we’d love to hear from you!

We’re looking for a warm and welcoming Night Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 7 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.

Why Join Us?

This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Night Manager, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.

No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.

Based in Bloomsbury, you'll be in the heart of London. You’ll be part of the Imperial London Family of Hotels, a family-run company with over years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. If you’re passionate about creating authentic London experiences and making every guest’s stay memorable. And we believe that starts with the right team.

What we’re looking for:

• 1 Year of Experience as a Front Office Receptionist in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem-solving abilities
• Flexibility to work a varied shift pattern: nights including weekends and bank holidays
• Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
• Professional proficiency in English
• Team-oriented attitude
• Happy to work in a fast-paced environment

Desirable (not essential but a plus!):

• Proficiency in multiple languages
• Proficiency in OPERA (PMS System)

What you will get in return

• Days Holiday pro-rata increasing with length of service up to days
• Free meals on duty
• Uniform & dry-cleaning
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• % discount to friends and family in our hotels on hotel rooms & % discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Employee Assistance Programme- Supported by Hospitality Action

You can explore additional benefits :

About Us:

With a -year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!