Night Receptionist/GSR

TN United Kingdom; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks a Night Receptionist to join their dynamic team in Liverpool. This role is perfect for someone with a passion for hospitality and a commitment to providing a welcoming experience for guests. You will ensure the smooth operation of the hotel during night hours, performing essential duties such as guest check-ins, security checks, and food service. The company prides itself on a strong team spirit and offers excellent benefits, including competitive salary and continuous training opportunities. If you thrive in a fast-paced environment and enjoy working nights, this could be the ideal opportunity for you.

Benefits

Employee Discounts

Paid Training

Great Team Spirit

Qualifications

• Ability to work alone during the night shift.
• Desire and ability to learn new skills.

Responsibilities

• Ensure smooth running of the hotel and guest satisfaction.
• Complete night audit and security checks.
• Check guests in and out, assist with luggage.

Skills

Customer Service

Multi-tasking

Flexibility

Attention to Detail

Job description

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Night Receptionist - Staybridge Suites, Liverpool.

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Staybridge Suites ensure every space features a sense of community, comfort and convenience. With a brand ethos of From Home-to-Home, guests feel like they are at home while on the road. Staybridge Suites operate with fewer colleagues than some of the other IHG brands, so staff need to be naturals when it comes to multi-tasking. Here, you need to be friendly, smart, welcoming and professional – focused on getting the basics right, each and every time.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

YOUR CORE PURPOSE WILL BE:

• To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
• The night audit is completed to fulfil all audit and statistical information requirements for the hotel
• To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests.
• Carry out the minimum of 2 security checks at regular intervals with special emphasis on security, fire and safety
• Check hotel guests in and out, and assist with luggage when required
• Serve food and liquor to company standards
• Ensure all revenue is correctly charged and monies are securely kept
• To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
• Operate the hotel switchboard and deal with all internal and external calls, according to procedure
• Order and deliver guest’s newspapers and correct charging and controls
• Action early morning calls at the time specified and to the standards laid down
• The preparation of Room Service orders and service to the rooms when required
• Cleaning of areas as requested, removal of all trays from public areas, bedroom corridors as necessary
• To have a thorough knowledge of and adherence to the law with regards to the following company regulations
• The preparation of hot food
• Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position

WHAT YOU SHOULD BRING:

• You must be available to work between the hours of 11pm and 7am with a flexible approach to nights worked as the role will include weekends.
• Desire and ability to learn
• Ability to work alone for periods of time during the night shift due to size of building
• Ability to organise selfand multi - task
• Flexible and adaptable
• Customer focused / can-do attitude
• Understand the Hotel / Company standards, products and services

WHAT WE OFFER:

• Great team spirit according to our slogan ‘It’s not over until we get a smile’.
• 40 hour/week
• EXCELLENT COMPANY BENEFITS:
• Competitive salary and package
• Exclusive employee discounted rate to IHG and Cycas hotels
• Continuous paid training and development opportunities

Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***