Night Receptionist (Emergency Department)

TN United Kingdom; Exeter; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks a reliable individual to join their Emergency Department as a Receptionist. This role is crucial for delivering exceptional customer care and ensuring that patients' details are accurately recorded. The ideal candidate will possess strong communication skills and the ability to remain calm under pressure. With a focus on creating a positive first impression, you will support patients throughout their care journey. Join a dynamic team committed to inclusivity and professional development in a rewarding healthcare environment.

Benefits

NHS Pension Scheme

Salary Sacrifice Schemes

Car Lease Schemes

Cycle to Work Scheme

Discount Services like Blue Light Card

Qualifications

• Proficient in handling confidentiality issues and providing excellent customer care.
• Experience in a busy environment with minimal supervision.

Responsibilities

• Provide an efficient Reception service to patients and visitors.
• Ensure accurate recording of patient details and documentation.

Skills

Customer Care

Communication Skills

Confidentiality Management

Interpersonal Skills

Ability to Work Under Pressure

Education

High School Diploma

Relevant Certification

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Royal Devon and Exeter NHS Foundation Trust

Location:

Exeter, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

b9893c471676

Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

col-wide

Job Description:

Role Summary

• To provide a professional, efficient, and effective Reception service to patients and visitors attending the Emergency Department in accordance with Royal Devon University Healthcare NHS Foundation Trust's policies and standards relating to confidentiality and customer care.
• To ensure patients' details are accurately recorded and the relevant documentation created to support safe patient care.
• To provide general clerical duties to support the patients' care/journey through the department with minimal delay.
• This position is instrumental in creating a “good first impression” of the Trust / Department to patients and visitors.

About the Role

For more information on the Job Description and Responsibilities, please click the link below.

More detail about the role:

We are looking to recruit a professional and reliable individual to provide an efficient and effective Reception service to patients and visitors attending the Emergency Department. The post holder will be proficient in dealing with confidentiality issues and able to provide excellent customer care, ensuring patient details are accurately recorded and relevant documentation is created to support safe patient care. This position is key in creating a positive first impression of the Trust / Department.

The Emergency Department handles approximately [number] attendances per year. It benefits from a new innovative IT system. This role would suit someone with excellent interpersonal skills, a proactive attitude, and a desire for a challenge.

The successful candidate will demonstrate excellent communication skills, the ability to stay calm under pressure, and experience in dealing with the general public and distressed individuals. A flexible approach to work and experience working in a busy environment with minimal supervision are essential.

Working Pattern: Average of [number] hours per week. Work 3 nights, followed by 6 nights off.

Interview Date: To be confirmed

For further information, please contact: Harriet Finch, Admin Line Manager.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognize the benefits of a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status, including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close the vacancy once sufficient applications are received.

The Trust was established in April 202[year], combining the expertise of the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

We serve Northern, Eastern, and Mid Devon with a workforce of over [number] staff, making us the largest employer in Devon. Our core services support more than [number] people across over 2,000 square miles. We also provide specialized services across the peninsula, including Cornwall and the Isles of Scilly.

Our services include emergency, specialist, and general medical care through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). We also offer integrated health and social care, primary care, specialist community services, and Sexual Assault Referral Centres (SARC).

We are at the forefront of research and innovation, supported by state-of-the-art equipment and strong university links, enabling us to provide world-class care.

Our values underpin all we do; click here to learn more.

Joining the Royal Devon now offers opportunities to shape our services as we continue our integration journey.

Looking after you is important to us.

We promote a healthy work-life balance through flexible working and family-friendly policies.

Starting NHS employment, you will receive days of paid annual leave plus bank holidays, increasing with service length.

We offer comprehensive occupational health services, including counseling and wellbeing activities.

We support your development and team growth, including funding for care certificates, degrees, or leadership qualifications, and opportunities for CPD or rotational placements.

Financial benefits include:

• Discount services like Blue Light Card and NHS discounts.
• Salary sacrifice schemes, including onsite nursery.
• Car lease schemes.
• The NHS Pension scheme.
• Cycle to work scheme.

If interested, we would love to hear from you.