Night Receptionist

Exclusive Hotels; Ware; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading hospitality company is seeking a Night Receptionist for Fanhams Hall in Ware. The role involves ensuring guest satisfaction, maintaining high standards of service, and working during night shifts. The company offers competitive remuneration, excellent training opportunities, and a range of benefits to support your career.

Benefits

29 days holiday increasing with service

50% Discount on food and beverage

Free meals on duty

Access to training and development programs

Free gym access where available

Qualifications

• Experience as a night receptionist or porter is preferred.
• Good spoken English proficiency is essential.
• Exceptional organizational skills and a flexible, positive attitude are key.

Responsibilities

• Maintain luxury standards of cleanliness and service.
• Attend to guest needs and ensure their safety.
• Maximize revenue opportunities and maintain effective communication.

Skills

Attention to detail

Experience as a night receptionist

Customer service oriented

Good communication

Computer proficiency

Job description

Job Type: Permanent

Job Sector: Food, Beverage

Region: South East

Location: Ware

Salary: £13.55 per hour

Salary Description: £13.55ph equating to £28,282pa + Generous Benefits

Posted: 03/07/2025

Recruiter: Exclusive Hotels

Job Ref: exclusive/TP/262932/7039

In a Nutshell

We are actively seeking a Night Receptionist at Fanhams Hall in Ware, Hertfordshire, responsible for the hotel, guests, and operations during the night shift. The position requires working 40 hours over 5 nights, from 10:45 pm to 7:15 am.

Package Description

Hospitality is about looking after people, and we are committed to our staff. We offer excellent training, development, and progression opportunities, along with benefits such as:

• Competitive salary, benefits, and above the Real Living Wage
• 29 days holiday (increasing with service)
• Discretionary service charge system
• 50% Discount on food and beverage across all Exclusive properties
• Discounted room nights across all properties
• Hospitality Essentials discount scheme & Online guides
• Hospitality Action - Employee Assistance Programme
• 24/7 Meals on duty provided for free
• Recognition and rewards scheme
• Access to training and development programs
• Free gym access and classes where available
• BCorp member with commitments to sustainability
• Free downloads to newspapers, magazines, and books
• Cycle to work scheme

Main Responsibilities

• Maintain luxury standards of cleanliness and service
• Operate cleaning machinery per guidelines
• Handle cleaning chemicals in line with COSHH
• Attend to guest needs, including arrivals and departures
• Set up conference and banqueting rooms
• Ensure security and safety of property and guests
• Conduct regular patrols
• Work collaboratively and evaluate guest experience
• Maintain effective communication across departments
• Maximize revenue opportunities

The Ideal Candidate

• Attention to detail
• Experience as a night receptionist or porter
• Ability to work independently and in a team
• Night shift capability
• Good communication and high spoken English proficiency
• Exceptional organizational skills
• Customer service oriented
• Genuine, approachable personality
• Computer proficiency
• Positive attitude and flexibility

About The Company

We value character, sociability, and dedication. We seek individuals who are authentic, personable, and committed to providing excellent service. If you are passionate about hospitality and enjoy working with people, we might be the right fit for you.