Night Receptionist

Heeton Hospitality UK; United Kingdom; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel operator in the United Kingdom is seeking a Guest Services Assistant to deliver exceptional guest experiences. Responsibilities include managing guest check-ins, serving food and drinks, and enhancing guest satisfaction. Candidates should have excellent customer service skills and hospitality experience. The role offers numerous employee benefits, including career development opportunities and retention bonuses.

Benefits

Service-based annual leave

Employee & Friends/Family discounted rates

Referral scheme

Life Assurance and Income Protection

Voluntary benefits including buy holiday scheme

On-site parking

Qualifications

• Hospitality experience preferred.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Encourage guests to partake in the Hilton Honors loyalty program.
• Take and manage guest bookings and upselling opportunities.
• Handle cash and credit transactions in accordance with standards.
• Serve food and drinks in the bar and restaurant.
• Help with washing up and kitchen duties when needed.
• Be a trusted contact for all guests.
• Ensure safety by reporting incidents and wearing protective gear.
• Work as part of the team to assist with various areas.
• Jump into other ad-hoc duties when needed.

Skills

Excellent customer service skills

Fluent English

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle check-in and serve them food and drink, but you will also offer local insights and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Encourage guests to partake in the Hilton Honors loyalty program
• Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
• Handle cash and credit transactions in accordance to Heeton standard operating procedures.
• Start every stay right by swiftly checking guests in accordance with Hampton brand standards,
• Serve food and drinks in the bar and restaurant
• Help with washing up and other kitchen duties when needed
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Work as part of the time to assist with Reception, Bar, Restaurant and Kitchen
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Excellent customer service skills
• Hospitality experience preferred
• Must speak fluent English

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Referral scheme
• Life Assurance, Income Protection and Employee Assistance schemes
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service
• On-site parking

Hilton's Vision: To fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time.

First Direct Arena, Leeds Grand Theatre, and shopping at Victoria Leeds are all about a 10-minute walk from our hotel near the city centre. Trinity Leeds designer shops, The University of Leeds, Leeds Beckett University, and the railway station are all within a mile.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process