Night Receptionist

Oxford Belfry Hotel & Spa; Thame; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in Thame is seeking a Night Receptionist to manage reception during the night. Responsibilities include greeting guests, check-ins and check-outs, and handling guest inquiries and complaints with a focus on exceptional customer service. Ideal candidates will possess conflict resolution experience and a courteous attitude. This position offers benefits like free gym membership, discounts, and support for training and qualifications.

Benefits

Free health club membership

Discounts across The QHotels Collection

Family & Friends discounts in hotels

Support with training & professional qualifications

Access to an Employee Assistance Program

Refer a friend scheme

FREE parking

Qualifications

• Ability to work with minimal supervision.
• Passion for delivering exceptional guest service.
• Courteous and pleasant attitude.
• Conflict resolution experience.

Responsibilities

• Manage the reception during the night.
• Greet guests upon arrival.
• Administer check-ins and check-outs.
• Ensure all guest inquiries and complaints are dealt with in a friendly and professional manner.

Job description

Social network you want to login/join with:

Do you thrive on delivering outstanding customer service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development opportunities
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• And much more!

What will I do?

You’ll manage the reception during the night, greet guests upon arrival, administer check-ins and check-outs, and ensure all guest inquiries and complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Ability to work with minimal supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Curious to find out more?

Oxford Belfry Hotel & Spa is located in Thame, just outside Oxford and close to the Cotswolds. Our hotel is a 4-star, 154-bedroom property with the Spires restaurant and bar & lounge area. We offer afternoon tea, private dining, and meeting and event spaces. Leisure facilities include a gym, pool, sauna, tennis courts, and a relaxing Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate you.

The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.