Night Receptionist

The QHotels Collection; Thame; On-site; GBP 22,000 - 26,000; Full time

Job summary

A reputable hotel chain in Thame is seeking a Night Receptionist to manage the reception during the night. The role involves greeting guests, handling check ins and check outs, and addressing inquiries. Ideal candidates will have a passion for guest service and previous experience in hospitality. The position offers various perks, including free health club membership and training support.

Benefits

Free health club membership

Discounts across the hotel chain

Family & Friends discounts

Support with training & professional qualifications

Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Experience in customer service, preferably in hospitality.
• Strong communication and interpersonal skills.
• Flexibility to work during night hours.

Responsibilities

• Manage reception during the night and ensure guest satisfaction.
• Administer check ins and check outs.
• Handle guest inquiries and complaints professionally.

Skills

Ability to work with minimum supervision

Passion for delivering exceptional guest service

Courteous and pleasant attitude

Conflict resolution experience

Job description

Overview

Are you a night owl? Do you thrive on delivering outstanding customer service?

The important stuff

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest inquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Ability to work with minimum supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Curious to find out more?

Oxford Belfry Hotel & Spa is located in Thame, just outside Oxford and within close proximity to the Cotswolds. Our hotel is a 4*, 154-bedroom property and has the Spires restaurant and bar & lounge area, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, tennis courts, and a relaxing Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally, so if you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and has signed the Armed Forces Covenant achieving the Silver Award.