Night Receptionist

Sandman Hotel Group; Sheffield; On-site; GBP 22,000 - 27,000; Full time

Job summary

The Quays Hotel Sheffield seeks a Night Team Member to enhance guest experience during night shifts. Ideal candidates should exhibit exceptional customer service skills, showcase attention to detail, and possess a flexible working approach. Join a dedicated team that values growth and provides an inclusive environment.

Benefits

28 days holiday per annum

Additional holiday with service milestones

Flexible schedule

Pension

Free parking during shifts

Team and family hotel rates

Up to 40% food discounts

Referral bonus starting at £250

Complimentary nights stay in UK, Ireland or North America

Education & skills development reimbursement

Qualifications

• Exceptional customer service skills required.
• Personable and presentable demeanor needed.
• Reliability and flexibility in work patterns are essential.

Responsibilities

• Provide warm and friendly guest environment.
• Handle guest arrivals and departures.
• Manage cashiering and reconciliation tasks.

Skills

Customer Service

Attention to Detail

Flexibility

Teamwork

Initiative

Job description

The Quays Hotel Sheffield are looking to recruit a Night Team Member to join a fantastic team at the 4 star 128 bedroom establishment in Sheffield City Centre.

Are you a Night Owl? We are looking for a dynamic, highly flexible personality who strives to exceed customer expectations as well as having a willingness to learn and develop within the hospitality industry.

The hours of work are 32-40 hours per week, working four or five shifts over seven days, shift start and finish times are typically 23:00 - 07:00 and include weekends & bank holidays. Key responsibilities of this role include:

• To provide a warm, welcoming and friendly environment
• Management of guest arrivals and departures
• Cashiering duties
• To provide guests with information and assistance as required
• Reservations handling
• Telephone handling
• Luggage assistance
• Reconciliation of payments, revenue streams & closing of business date, and the completion of all other Night Audit procedures
• Assist with security and in emergency situations
• All other duties as directed
  
  

The Ideal Candidate

• Always delivers exceptional customer service in a professional manner
• Is personable and presentable
• Works well both as part of a team and on own initiative, and with a good level of common sense
• Has a keen eye for detail with the ability to find, trace and correct anomalies
• Is highly reliable and very flexible with working patterns
• Has a strong willingness to learn and is keen to develop and progress within the hospitality industry
  
  

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• 28 days holiday per annum
• Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Free Parking whilst on shift
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program
• All Northland United Kingdom & Ireland team members are eligible for their brands specific perksin North America
  
  

Summation

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.

• Applications will not be accepted via email or in person.
  
  

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**