Night Receptionist

TN United Kingdom; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Night Receptionist to provide outstanding customer service in a beautiful hotel setting. This role involves managing the reception, greeting guests, and ensuring their needs are met throughout their stay. With a focus on guest satisfaction, you'll be part of a supportive team at a 4-star hotel offering exceptional leisure facilities and dining options. If you are passionate about delivering exceptional service and enjoy working in a dynamic environment, this opportunity is perfect for you.

Benefits

Free health club membership

Discounts across golf

Family & Friends discounts

Support with training & professional qualifications

Various learning & development available

Employee Assistance Program

Refer a friend scheme

FREE parking

Qualifications

• Passion for delivering exceptional guest service.
• Ability to work with minimum supervision.

Responsibilities

• Manage reception during the night and greet guests upon arrival.
• Administer check-ins and check-outs, ensuring guest satisfaction.

Skills

Customer Service

Conflict Resolution

Ability to Work Independently

Job description

Social network you want to login/join with:

Do you thrive on delivering outstanding customer service?

The important stuff:

Free health club membership (T&Cs apply)
Discounts across golf including membership, guest rates, green fees, buggies and clothing
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more!

What will I do?

You’ll manage the reception during the night, greeting guests upon arrival, administering check-ins and check-outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

Ability to work with minimum supervision
Passion for delivering exceptional guest service
Courteous and pleasant attitude
Conflict resolution experience

Curious to find out more?

Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is a 4*, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally, so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.