Night Receptionist

Stamford Bridge Hotel; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A renowned hotel in London is seeking a Night Receptionist to join their team. The ideal candidate will deliver exceptional customer service, manage guest reservations, and perform night audits. Benefits include 25 days vacation, company pension, and private medical insurance. Flexibility for night shifts is essential.

Benefits

25 days holiday

Buy/Sell Annual Leave Option

Company Pension

Private Medical Insurance – Tax Subsidy

Employee Assistance Programme

Annual Travel Loan

CFC Membership Scheme

Free Eye Test

Life Assurance x 4 basic salary

L&D Apprenticeship Scheme (if applicable)

Qualifications

• Previous experience in a similar role is preferred but not essential.
• Flexibility to work night shifts, weekends, and holidays.

Responsibilities

• Welcoming and checking in guests with a warm and professional demeanor.
• Managing reservations and handling guest enquiries.
• Performing night audits and preparing reports.

Skills

Excellent communication and interpersonal skills

Ability to work independently

Basic computer skills

Friendly and approachable personality

Job description

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Stamford Bridge Hotel is a renowned hotel known for its exceptional service and welcoming atmosphere. We pride ourselves on providing a memorable experience for our guests. We are seeking a Night Receptionist to join our dedicated and friendly night reception team.

You will report to the Night Manager and assist the hotel management team, as well as deliver excellent customer service.

As a Night Receptionist, you will be
responsible for:

• Welcoming and checking in guests with a warm and professional demeanor
• Managing reservations and handling guest enquiries
• Handling guest complaints and resolving issues promptly
• Performing night audits and preparing reports
• Assisting with any other tasks as required by management
• Delivering service and operation standards as per the hotel's 'Standard Operating Procedures'
• Sharing property and company information to ensure commercial and operational success
• Assisting with fire evacuations

To be successful in the role of Night Receptionist, we require:

• Previous experience in a similar role is preferred but not essential
• Excellent communication and interpersonal skills
• Ability to work independently and handle stressful situations
• Basic computer skills and familiarity with hotel management software
• A friendly and approachable personality
• Flexibility to work night shifts, weekends, and holidays

Working with Stamford Bridge Hotel provides the following benefits to you:

• 25 days holiday (not including BH)
• Buy/Sell Annual Leave Option
• Company Pension
• Private Medical Insurance – Tax Subsidy
• Employee Assistance Programme
• Annual Travel Loan
• CFC Membership Scheme
• Free Eye Test
• Life Assurance x 4 basic salary
• L&D Apprenticeship Scheme (if applicable)

About Us

Stamford Bridge Hotel London is operated by The Ascott Limited, situated within the grounds of Chelsea Football Club (CFC), offering a unique experience for football fans and non-football fans alike.

The hotel features seven categories of rooms, accommodating up to [number] guests per room. All rooms offer Wi-Fi, private bathrooms, and 24/7 room service, ensuring a comfortable and convenient stay.

At Chelsea Football Club and The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

Employer: The Hotel at Chelsea Limited

Trading as: Stamford Bridge Hotel London managed by The Ascott Limited