Night Receptionist

DoubleTree by Hilton London Angel Kings Cross; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hotel in London is seeking a Night Receptionist to provide exceptional customer service during night hours. The ideal candidate will have a friendly demeanor, be enthusiastic about guest engagement, and maintain high service standards. Key responsibilities include handling guest queries, performing audits, and ensuring an outstanding experience. This role offers competitive salary and numerous perks.

Benefits

Cash incentives for referrals

Meals provided during shifts

Discounted or free stays in hotels

Annual holiday entitlements

Pension enrollment

Qualifications

• High standards and good organizational skills.
• Availability to work mornings, evenings, weekends.
• Ability to deliver exceptional customer experiences.

Responsibilities

• Provide night-time reception services to ensure an exceptional guest experience.
• Handle guest queries efficiently.
• Maintain high customer service standards.

Skills

Passionate with a willingness to learn

Positive attitude and guest-focused

Friendly, caring, and team-oriented

Ambitious and hardworking

High standards and good organizational skills

Resilient, creative, able to multitask

Ability to deliver exceptional customer experiences

Job description

Job Ref:

AM14612

Branch:

DoubleTree by Hilton London Angel Kings Cross

Location:

DoubleTree by Hilton London Angel Kings Cross

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

11:00PM - 07:30AM

Hours per week:

40

Posted date:

28/07/2025

Closing date:

30/08/2025

Would you like to work for a company that offers:

• £250, up to £1000 cash incentives when referring a friend to join our team - T&C’s apply
• Long service recognition, cash bonuses, and free overnight hotel stays for service from 2 years and up.

Rewards include:

• Meals provided during shifts
• Sales incentives and rewards
• Discounted or free use of leisure facilities
• Free parking at the hotel
• Discounted or free stays in our hotels, including free stays as rewards
• Opportunities for personal development within the Hotel Group
• Fully funded apprenticeships - T&C’s apply
• Annual holiday entitlements, including Bank Holidays
• Option to purchase additional holiday days
• Pension enrollment

Ideal candidate qualities:

• Passionate with a willingness to learn
• Positive attitude and guest-focused
• Friendly, caring, and team-oriented
• Ambitious and hardworking
• High standards and good organizational skills
• Resilient, creative, able to multitask, and work under pressure
• Adherence to brand standards
• Availability to work mornings, evenings, weekends
• Ability to deliver exceptional customer experiences

About the role:

• Provide night-time reception services to ensure an exceptional guest experience from check-in to check-out
• Perform audits as required
• Handle guest queries efficiently
• Communicate guest feedback to the Night Manager and Supervisors
• Maintain high customer service standards
• Attend training and assist in team development
• Know hotel room categories, rates, packages, and promotions
• Maximize room occupancy and promote hotel services
• Follow procedures for foreign currencies, credit cards, and cash
• Use front of house equipment and property management systems correctly
• Assist other departments when needed

Located just steps from shops, restaurants, and bars, with easy access to London’s attractions, the hotel offers an ideal base for exploring the city.