Night Receptionist

Melia White House; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel brand in London is seeking a dedicated Front Desk Agent to warmly welcome guests and manage check-ins. The ideal candidate will have prior experience and fluency in English, with additional Spanish being beneficial. This role offers a competitive salary, generous holiday package, and numerous employee benefits in a supportive environment.

Benefits

£29,280 salary plus service charge

Hotel discounts

Health cash back plan

Meals on duty

Pension scheme

Loyalty rewards

Qualifications

• Prior experience in a similar role is required.
• Eligibility to work in the UK is mandatory.

Responsibilities

• Welcome and check-in guests warmly and professionally.
• Propose up-sell and cross-sell to maximize hotel revenue.
• Handle guest complaints with professional assistance.
• Ensure compliance with all security and health regulations.

Skills

Fluency in English

Additional Spanish

Customer service

Job description

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Joining
Meliá is to embark on a journey without borders because the possibilities of growing
and training here are endless. It is to know that the world is yours and that
you can work in many countries. And all with the feeling that you are part of a
big family.

Meliá White House is a modern
and elegantly newly refurbished hotel exceptionally located next to Regent’s
Park, within a short walk from the world-renowned shopping streets of Oxford
Circus & Regents Street. Warren Street, Great Portland Street and Regent’s
Park underground stations are all within a 5-minute walk.

Salary package: £29,280 plus service charge
Hotel discounts // Health cashback plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses //
many more

Responsibilities
will include, but are not limited to:

• Observe all security, health, and safety regulations.
• Ensure all guests are welcomed and checked-in in a warm, genuine, and professional manner; address guests by name when possible. Be fully familiar with check-out procedures, providing information and assistance.
• Stay updated on hotel availability and propose up-sell and cross-sell opportunities to maximize occupancy and revenue.
• Adhere to all hotel credit policies, managing payments carefully and seeking support from departmental leaders when needed.
• File all new arrival registration cards after updating relevant information.
• File all dockets from Restaurant, Bar, and Room Service.
• Close all City Ledgers and third-party payments for the next day's departures.
• Handle guest complaints and seek assistance from senior team members when necessary.

What we are looking for?

• Fluency in English; additional Spanish language skills are beneficial.
• Prior experience in a similar role.
• The candidate must already have eligibility to work in the UK.

Because belonging to the great Meliá family is being VIP

• Holidays: 28 days’ holiday including 8 public holidays
• Refer a friend bonus: £500 (subject to successful completion of 6 months’ probation)
• Discounted dental and health cover with HSF
• Travel & Food discounts: Employee rates at Melia Hotels worldwide for staff, friends, and family, including F&B discounts (subject to outlets)
• Personal Development: Access to programs and online learning platforms to support your career development
• Career growth: Opportunities to progress across a network of over 350 hotels worldwide (subject to local right to work)
• High street discounts: with Perks at Work

Our team of professionals makes working at Meliá an enriching experience, fostering growth and creating a sense of belonging. We are committed to a culture of equality, diversity, and sustainability, supporting our employees and the communities we serve.

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