Night Receptionist

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in London is seeking a Night Receptionist to provide exceptional service and assist guests during their stay. Ideal candidates should have strong interpersonal skills, communication abilities, and previous customer-facing experience. The role requires working 12-hour shifts on a rotating pattern. Competitive hourly pay with various employee benefits is offered.

Benefits

Salary: £13.04 per hour plus incentive

30 days of holiday including bank holidays

Discounted hotel room rates

50% discount at restaurants

Two free meals per day

Access to pay before payday

Recommend a Friend scheme - £750

Comprehensive discount programs

Gym discounts

Travel season ticket loans

Company pension plan and training

Qualifications

• Excellent interpersonal skills and the ability to connect with others.
• Good command of English and excellent communication skills.
• Previous experience in a customer-facing role.

Responsibilities

• Be the first and last person our guests see.
• Manage requests promptly, helpfully, and politely.
• Work on a 4 on/4 off shift pattern (12-hour shifts).

Skills

Interpersonal skills

Communication skills

Customer service

Job description

Night Receptionist

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Night Receptionist, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As a Night receptionist, you will receive:

• Salary: £13.04 per hour plus incentive
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training

The ideal candidate for the Night Receptionist role will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience in a customer-facing role or as a Receptionist/Night Receptionist in the hospitality sector
• Be available to work on a 4 on/4 off shift pattern (12-hour shifts)

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.