Night Receptionist

Middle Eight; Greater London; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Meals on Duty

Uniform Dry Cleaning

Hotel discounts

28 days holiday

Retail discounts

Employee Assistance Line

Wagestream access

Yearly stayover after 1 year

Career progression

Referral bonus £250

Free meals on shift

Length of service awards

Job summary

Middle Eight is a new, 180-room lifestyle luxury hotel in Covent Garden, London. We are recruiting a Night Receptionist to join a fast-paced, friendly team and deliver outstanding service during the night hours.

Reporting to the Night Manager, you will greet guests, handle queries, and assist in nightly operations with a focus on safety and guest satisfaction. Previous reception experience is welcome but not required.

Qualifications

• Truly passionate about the hospitality industry.
• Previous experience as a receptionist is preferred but not required.
• Ability to understand guests’ needs to create exceptional service experiences.
• Excellent personal presentation and professional appearance.
• Ability to work independently with minimal supervision.
• Night owl capable of working during night hours.
• Excellent verbal and written communication skills.
• Enthusiastic team player with a flexible approach.

Responsibilities

• Deliver courteous, efficient service to guests during the night shift.
• Greet guests warmly and act as an ambassador for exceptional service.
• Assist in running the hotel at night and support other departments for the next day.
• Continuously improve the quality of the hotel’s services.
• Conduct night audits and safety checks to ensure guest safety.
• Engage with guests, handling requests with a professional tone.
• Promote the company values and behaviours at all times.
• Adapt to changing needs and maintain high standards throughout the night.

Skills

Hospitality passion

Reception experience

Guest needs understanding

Personal presentation

Independent worker

Night shift

Communication skills

Team player

Job description

Salary: £29,303.20 plus service charge
Job Type: Permanent
Hours: Full-time
Town: London

Middle Eight is a new, 180 room lifestyle luxury hotel with purpose in Covent Garden. We're a relaxed, welcoming, city hotel that offers more than just a room for the night - we offer a holistic experience that changes throughout the day; spaces that not only reflect our local communities, they are part of the fabric of the community, they draw people in and inspire a feeling of belonging.

We're proud of our heritage and surroundings for a very good reason. The hotel stands on the location of Kingsway Hall. Until recently, this address was home to one of the country's foremost recording venues. The hotel reflects the performance culture of Covent Garden and adds to it through performance spaces of its own.

We are currently recruiting for a Night Receptionist to join our Truly Talented team.

Reporting to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

What we offer

• Meals on Duty
• Uniform Dry Cleaning
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As a Night Receptionist, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards during the night.

You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities will include but are not limited to:

• To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
• To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained;
• Assist in the general running of the hotel at night and support other departments in setting up for the next day;
• To continuously improve the quality of the hotel's services;
• To undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
• To be confident in all aspects of guest relations, receiving and recognising all guests, including those who require special attention;
• To promote the company values and behaviours at all times.
• The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed:

• Truly passionate about the Hospitality Industry;
• Previous experience as a receptionist is preferred but not necessary;
• Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories;
• Excellent personal presentation;
• Ability to function independently with a minimum of supervision;
• You are a night owl, comfortable working during the night time;
• Excellent communication skills, the ability to communicate verbally and in writing;
• To be an enthusiastic team player with a flexible approach.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Middle Eight.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.