Night Auditor

Axiom Hospitality Limited; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hotel discounts

28 days holiday

Employee benefits portal

Wagestream access

Referral bonus

Free meals on shift

Service awards

Job summary

The Drey, part of Axiom Hospitality Limited, in London, seeks a Night Auditor to deliver courteous, high-standard service overnight. You will greet guests warmly, conduct night audits, and support smooth overnight operations in a fast-paced boutique hotel environment.

This role offers £28,000 per annum, full-time hours, and a range of employee benefits while you contribute to a thriving team dedicated to exceptional guest experiences.

Qualifications

• Experience in hospitality or similar role preferred.
• Strong guest service mindset and professional presentation.
• Comfortable working nights and in a fast-paced environment.

Responsibilities

• Greet guests warmly and provide courteous service throughout the night.
• Carry out night audits and front desk activities to ensure smooth operations.
• Maintain high standards of safety, security and guest care during night shift.
• Assist other departments with end-of-day preparations for the following day.
• Represent the brand values and deliver consistent service excellence.

Skills

Hospitality industry

Guest service

Night shift

Communication skills

Team player

Independent work

Job description

Salary: £28000 per annum
Job Type: Permanent
Hours: Full-time
Town: London

The Drey, a pre-opening boutique hotel at 1 Barkston Gardens, Earl's Court, features 125 tech-enabled rooms set within a characterful historic building in West London. Designed for modern travellers, it combines the comfort of a premium hotel with the flexibility of local living. Just minutes from Earl's Court station, The Drey offers seamless digital check-in and contactless access, with no front desk or on-site dining. Instead, it connects guests to the neighbourhood through curated partnerships with local businesses.

We are currently recruiting for a Night Auditor to join our Truly Talented team.

Reporting directly to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

What we offer

• £28000 per annum
• Hotel discounts across all Axiom Hospitality hotels ‐ colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service; A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As a Night Auditor, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards during the night. You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities of a Night Auditor will include but are not limited to:

• To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
• To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained;
• Assist in the general running of the hotel at night and support other departments in setting up for the next day;
• To continuously improve the quality of the hotel's services;
• To undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
• To be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention;
• To promote the company values and behaviours at all times.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed

• Truly passionate about the Hospitality Industry;
• Previous experience in a similar role is preferred but not necessary;
• Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories;
• Excellent personal presentation;
• Ability to function independently with a minimum of supervision;
• You are a night owl, comfortable working during the night time;
• Excellent communication skills, the ability to communicate verbally and in writing;
• To be an enthusiastic team player with a flexible approach;

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and The Drey.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.