Night Receptionist

Apex Hotels; Dundee; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events

Gym and pools access

50% discount in restaurants

Cycle to Work Scheme

Discounted room rates for employees

Job summary

Apex Hotels in Dundee is seeking a Night Receptionist to welcome guests with warmth and professionalism. Joining our Front Office team, you’ll help keep the hotel safe overnight while delivering a personal guest experience.

You’ll greet guests, ensure seamless check-in and check-out, share knowledge about local attractions, and respond to calls and emails to support memorable stays. This role rewards initiative, attention to detail and multi-tasking, with a structured 12‑week learning journey to

Qualifications

• Excellent organisational skills and attention to detail to maintain consistent standards.
• Ability to multi-task and prioritise in a busy front desk environment.
• Customer service attitude with a genuine desire to welcome guests warmly.
• Shows initiative and self-awareness to improve work quality.

Responsibilities

• Greet our guests with a friendly hello and smile.
• Ensure seamless guest check-in/out procedures.
• Provide accurate local information and knowledge of hotel facilities.
• Answer phone calls and emails.
• Create a positive, memorable environment to promote guest loyalty.

Skills

Organisational skills

Attention to detail

Multi-tasking

Customer service mindset

Initiative

Job description

Why join Apex Hotels?

You’ll be welcomed into Apex Hotels with genuine warmth as you join us as a in Night Receptionist in Dundee. From your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you’re working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Role Overview:

As a Night Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests you will ensure the building is safe and secure overnight and that all guests requirements are catered for.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines.

Joining the dedicated Front Office department, you will:

• Greet our guests with a friendly hello and an infectious smile.
• Ensure that the Guest Check in/out procedure is seamless.
• Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
• Answer phone calls and emails
• Create brilliant customer service and a fun environment in order to promote guest loyalty

About You:

As a Night Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Night Receptionist. With this in mind, we are looking for a Night Receptionist who:

• Can deliver excellent standards
• Uses initiative
• is self-aware and able to evaluate their own work
• has a customer service attitude
• has the ability to multi-task and organise a variable work load
• provides excellent attention to detail
• holds a genuine desire to provide a Warmer Welcome to our guests

Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you’ll shine in your own way, creating joyful moments that lift the everyday.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.